Jasmine Marie Carter
Jacksonville,AL
Summary
Dedicated professional experienced in crisis management and client advocacy. Known for effective communication and relationship-building skills, ensuring safety and support for individuals in challenging situations.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Lead Behavior Aide
The Learning Tree
Jacksonville Beach, AL
10.2024 - Current
- Coordinated staffing schedules to ensure support for students during medical appointments.
- Accompanied students to medical appointments.
- Documented service delivery to maintain accurate records and support student needs.
- Monitored crisis intervention procedures.
- Provided direct student support based on CES needs.
- Executed crisis management procedures, including safely lifting and lowering individuals, controlling physical movements, blocking blows, transporting students in crisis, and deflecting thrown objects to ensure safety.
- Deflected thrown objects during crisis situations to ensure safety.
Direct Support Assistant
All Ways Caring HomeCare
Baxley, Georgia
05.2015 - 09.2023
- Assessed care plans and recommended adjustments to enhance client outcomes
- Develop a trusting relationship with clients and their families to promote an open and honest environment
- Observe and interpret verbal and nonverbal cues in order to adjust personal behavior in support of clients
- Served in an advocacy role for patients and their families to express, define, and resolve grievances
- Maintain confidentiality of professional information
- Assist in developing and monitoring clients' weekly schedules
- Provided transportation for clients to medical and personal appointments
- Ensure clients maintain an efficient and achievable daily hygiene regimen
- Handle client sensitive information while ensuring all HIPAA laws and regulations are strictly adhered to
- Assist clients with financial concerns by directing them to the appropriate resources for their individual situations
- Monitor clients' overall health and well-being while noting any significant changes
- Collaborate with the nurse during a house visit in order to ensure she is aware of any behavioral or physical changes that may not have been noted
- Serve as a trainer for new onboarding Direct Support Assistants
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing and maintaining social skills and relationships.
- Communicated effectively with families to ensure coordinated care plans.
Children's Director/Pastor
Victory Assembly of God
Hinesville, Georgia
03.2018 - 06.2023
- Recruit and train volunteers and staff in care of children, ensuring they are knowledgeable of laws, practices and procedures that govern quality care
- Create and maintain a safe and nurturing environment to accommodate more than 30 children
- Established facility check-in/out procedures that maximize the accountability of each child
- Evaluated age-appropriate material for children while developing a lesson plan to introduce the information efficiently and effectively
- Planned engaging activities to foster attention and participation, supporting children's physical, social, and emotional development
- Work directly with the Board of Directors to develop the Children’s Ministry budget pertaining to facilities, equipment, technology, and safety
- Develop, promote and encourage ideas that would sustain interest and promote positive interaction with others. Plan and coordinate the Annual Children’s Vacation Bible School, ensuring the experience was fun filled but educational
- Consulted parents to provide constructive feedback on child participation and address disciplinary concerns
- Developed open, trusting relationships with children and parents to enhance communication and collaboration
- Collaborate with the full ministry on an ongoing basis to ensure the Children’s Ministry is aligned with the mission and message of the church
- Continuous research of current and relevant information in order to ensure the ministry did not become out of touch or dated
- Led strategic planning sessions to define the church mission and vision.
- Managed community outreach programs and built strong local partnerships.
- Oversaw staff recruitment, training, and development initiatives.
Vice-President/Treasurer
Long County Touchdown Booster Club
Ludowici, Georgia
03.2017 - 01.2020
- Collaborate with other board members to develop strategic initiatives and long-term goals
- Demonstrate proficient leadership skills to motivate members and the community to build competent teams
- Establish and maintain strong relationships with customers, vendors and strategic partners
- Increased sponsorship by 400% through active and interpersonal engagement which established trust and confidence of businesses
- Collaborate with other clubs to create a sponsorship package that was attractive and served as a one-stop shop for a business
- Assist in developing an effective and current marketing plan to revitalize the enthusiasm of businesses, families, and students to maximize effectiveness
- Actively participate in developing a concept for maximizing revenue through concessions sales
- Touchdown Club Branding team member: developing a logo, mission, vision, and strategic template for future members to carry out without complication
- Prepared game time scripts to recognize sponsors effectively
- Participate in budget planning and development to ensure we allocate funds appropriately to support approved events
- Plan annual banquet to host over 200 students, family, faculty and local dignitaries
- Continuously collaborate with Board of Education Superintendent, Principal, Athletic Director and Head Coach for maximum effectiveness
- Led fundraising initiatives to support local high school football programs.
- Coordinated community events to promote teamwork and school spirit.
- Facilitated communication between parents and coaches to address concerns and improve engagement regarding student athletes. between parents and coaches pertaining to concerns about their child
- Developed partnerships with local businesses for sponsorship opportunities.
Church Administrator
Truth and Deliverance Ministries
Copperas Cove, Texas
01.2013 - 06.2014
- Managed church operations, ensuring smooth daily activities and communication flow.
- Direct administrative and secretarial support for pastors, program directors and volunteers at church
- Coordinated schedules for church events, meetings, and volunteer activities.
- Maintained church calendar by coordinating information for upcoming events
- Create and update membership rosters, church documents and basic reports
- Publish, print and mail informative, prayerful newsletters to church members and leadership team
- Advise Deacons and Missionaries of their duties and requirements during church functions
- Ensure proper protocol was always followed, eliminating any confusing procedures
- Organized and arranged ceremonial events
- Relayed directives from church leadership to facilitate adherence to responsibilities.
- Supervised office staff, providing guidance and support in daily tasks.
Customer Service Representative
APAC (MEDCO)
Davenport, Iowa
12.2008 - 02.2010
- Identified and resolved pharmaceutical issues telephonically with over 200 customers daily
- Assess caller accounts to determine level of coverage in order to advise on best options available
- Investigated and resolved or escalated customer inquiries promptly to enhance service efficiency
- Resolved complaints and issues promptly and effectively
- Effectively communicate account changes, type of products or services and potential upgrades
- Documented each call with detailed notes to ensure accurate records and facilitate follow-up
- Built strong relationship with management to expedite problem resolution and improve customer experience. with management that enables prompt resolution of problems
- Empathize with customers in order to establish open and honest communication
- Assisted customers with inquiries and product information
- Processed orders and returns accurately and efficiently
- Adapted to and developed complete efficiency on technological platforms used
Assistant Manager
Jack-in-the-Box
Killeen, Texas
04.2000 - 05.2008
- Supervised and evaluated staff of over 40 including other assistants
managers - Trained staff and other assistant managers, improving their skill level
enabling them to achieve daily objectives and attain advancement - Conducted weekly staff meetings to motivate staff members, address
concerns and questions, plan improvements, and evaluate progress toward
goals - Trained and developed team members in food safety and customer service standards.
- Establish an open environment in support of honest communication
between management & staff - Ordering the appropriate amounts of merchandise utilizing automated
supply records - Established and optimized schedules to keep coverage and service in line
with forecast demand - Ensure associate safety and security while maintaining customer
satisfaction - Establish an open environment in support of honest communicationbetween management & staff
- Assist in interviewing, hiring and training staff associates
- Assessed job applications and made hiring recommendations for vacancies
- Managed inventory levels and ordered supplies to ensure consistent availability and support daily operations.
- Ordering the appropriate amounts of merchandise utilizing automatedsupply records
Cashier
H-E-B
Killeen, Texas
12.1997 - 04.2000
- Processed customer transactions efficiently at checkout stations.
- Maintained an accurate cash drawer and balanced registers daily.
- Enhanced customer loyalty through engaged service interactions and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained knowledge of store promotions, effectively informing customers of sales opportunities
- Guided customers in product selection and store navigation to enhance the shopping experience.
- Monitored self-checkout systems and provided assistance or intervention.
- Collaborated with shift manager to address customer concerns and resolve issues promptly
- Mentored new team members on point-of-sale system operation, customer service strategies and sales goals
Education
Bachelor of Science - Sociology/Social Work
Grand Canyon University
Phoenix, AZ09-2020
Diploma - Medical Assistant
Brown Mackie College
Bettendorf, IA08-2011
Certification
- Red Cross
- Person-Center Thinking
- Supporting Individuals with Disabilities During Emergency Situation
- Rights of People Receiving Services
- Professionalism in Direct Services
- Philosophy of Self-Determination
- Orientation of Person-Center Thinking
- Methods of Communication
- Home and Community-Based Services Overview
- Incident Prevention and Management System Manual Training
- Infection Control/Universal Precautions, Medical Emergencies, Signs, and Symptoms of Illness
- Identify First Language
- HIPAA
- Hazardous Chemicals: The Essentials
- Effective Direct Support Documentation
- Crisis Intervention for Individuals
- Defensive Driving Basics
- Community Inclusion and Active Support
- Cultural Competency and Disability Awareness
- A Day in the Life of a Direct Support Professional
- Abuse and Preventing, Recognizing, and Reporting
- Basics of Fire Safety
Timeline
Lead Behavior Aide
The Learning Tree
10.2024 - Current
Children's Director/Pastor
Victory Assembly of God
03.2018 - 06.2023
Vice-President/Treasurer
Long County Touchdown Booster Club
03.2017 - 01.2020
Direct Support Assistant
All Ways Caring HomeCare
05.2015 - 09.2023
Church Administrator
Truth and Deliverance Ministries
01.2013 - 06.2014
Customer Service Representative
APAC (MEDCO)
12.2008 - 02.2010
Assistant Manager
Jack-in-the-Box
04.2000 - 05.2008
Cashier
H-E-B
12.1997 - 04.2000
Bachelor of Science - Sociology/Social Work
Grand Canyon University
Diploma - Medical Assistant
Brown Mackie College