Jasmine Nicole Osborne
Mobile,AL
Summary
Proactive Leader with extensive experience in optimizing production goals and training new team members on company procedures and safety requirements. Skilled in coaching, scheduling, and resolving conflicts to ensure a productive and harmonious work environment. Excels in customer focus, quality control, and problem-solving, bringing a strong drive for continuous improvement.
Overview
3
3
years of professional experience
Work History
Team Lead
Panera Bread
01.2023 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Shift Manager
CiCis Pizza
04.2022 - 11.2022
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Head Trainer
Newks Eatery Cafe
06.2021 - 04.2022
- Evaluated external training providers based on quality, relevance, and cost-effectiveness before integrating them into ongoing programs if needed.
- Operated cash register to record transactions accurately and efficiently.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Education
Bachelor of Science - Psychology
University of South Alabama
Mobile, AL05-2025
High School Diploma -
Murphy High School
Mobile, AL05-2020
Skills
- Coaching and Mentoring
- Customer Focus
- Quality Control
- Active Listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Limited Working
Timeline
Team Lead
Panera Bread
01.2023 - Current
Shift Manager
CiCis Pizza
04.2022 - 11.2022
Head Trainer
Newks Eatery Cafe
06.2021 - 04.2022
Bachelor of Science - Psychology
University of South Alabama
High School Diploma -
Murphy High School
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