Jasmine V Martin
Fort Lauderdale,FL
Summary
Detail-oriented Water Distribution & Collections Manager familiar with regulatory and legal guidelines addressing wastewater collection and drinking water distribution procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving issues all the way from the water treatment plant to customers’ homes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Water Distribution & Collections Manager
Jacobs Engineering
Pembroke Pines, FL
05.2022 - Current
- Managed over 25 mechanics and ensured water treatment efficiency by implementing advanced filtration techniques, effective installations and qualitative maintenance and repairs to the water distribution/collection and monitoring systems.
- Proficient in the use of various programs such as ARCGIS, Tyler Munis, Maintenance Connection, etc
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
- Collaborated with engineers on the design, construction, and commissioning of new wastewater treatment facilities and upgrades.
- Conducted thorough inspections of plant equipment to identify potential maintenance issues and prioritize repairs for minimal downtime.
- Coordinated emergency response efforts during critical incidents such as spills or equipment failures, minimizing environmental impact and disruptions to service.
- Implemented preventive maintenance programs that resulted in reduced equipment breakdowns and increased overall plant reliability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborated with team members to maintain a safe working environment, resulting in reduced workplace accidents.
- Increased cost-efficiency by optimizing the use of chemicals, energy, and resources during the water treatment process.
- Provided essential training to new employees on water treatment processes, ensuring adherence to industry standards and regulatory compliance.
Certified HIV Counselor and Tester / Supervisor & Trainer
Community Health & Empowerment Network
Miami, FL
01.2019 - 08.2022
- Respond to illnesses and physical conditions through measures including health counseling and education, health referrals to care, and free health screenings for low income individuals to help improve health disparities in impoverished communities
- Improved patient understanding of HIV prevention methods by providing tailored counseling sessions and informational materials.
- Enhanced community awareness about HIV by organizing outreach programs and participating in local events.
- Increased testing rates within the community through consistent promotion of available resources and benefits of early detection.
- Reduced stigma associated with HIV testing by offering confidential services and fostering a supportive environment.
- Streamlined clinic operations by maintaining accurate records, managing appointment schedules, and coordinating follow-up care for patients.
- Built strong relationships with local healthcare providers to ensure seamless referrals for further treatment or support services.
Mechanic
Jacobs Engineering
Pembroke Pines, Fl
11.2021 - 05.2022
- Operate, repair and troubleshoot the pumps and equipment used for the wastewater collection process
- Operate utility equipment such as crane, chain blocks, hydraulic jacks, etc
- Inspect and ensure proper operation and maintenance of equipment such as check valves, HOA controls, batteries and generators, etc
- Understand, translate and safely troubleshoot electrical equipment and diagrams in regards to PLCs, RTUs and electrical control panels
- Read meters, gauges, and instruments to record and report any failures or operating difficulties
- Maintain and utilize industrial and mechanical tools and equipment such as impact guns, power saws, power relays, drives, vacuum systems, etc
- Ensure a safe and healthy work environment, utilizing all required PPE and safety practices, as well as extra precautions to maintain a safe work space for myself and others.
Lift Station Mechanic
Pump Station Maintenance Services
Fort Lauderdale, FL
12.2018 - 04.2020
- Operate, repair and troubleshoot the pumps and equipment used for the wastewater collection process
- Enhanced lift station efficiency by conducting regular inspections and maintenance of mechanical equipment.
- Inspect and ensure proper operation and maintenance of equipment such as check valves, HOA controls, batteries and generators, etc
- Understand, translate and safely troubleshoot electrical equipment and diagrams in regards to PLCs, RTUs and electrical control panels
- Read meters, gauges, and instruments to record and report any failures or operating difficulties
- Maintain and utilize industrial and mechanical tools and equipment such as impact guns, power saws, power relays, drives, vacuum systems, etc
- Operate utility equipment such as crane, chain blocks, hydraulic jacks, etc
- Ensure a safe and healthy work environment, utilizing all required PPE and safety practices, as well as extra precautions to maintain a safe work space for myself and others.
Barista/Trainer
Starbucks
Miami, FL
11.2016 - 12.2018
- More than two years experience attending to the needs of patrons in a timely and professional manner, all while exemplifying impeccable customer service
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Streamlined workflow processes for better customer service and reduced wait times.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
- Conducted regular equipment maintenance checks, ensuring optimal functionality and reducing downtime due to malfunctions.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
Captioning Specialist
CapTel
Orlando, FL
08.2015 - 11.2016
- An enthusiastic and dedicated Captioning specialist with 2+ years of call center experience in customer service, consultation and assistance to hearing impaired individuals that need accommodations to live their life normally
- Tasks included recommending products, advising on troubleshooting methods, and communicating information about important upcoming events.
- Developed strong client relationships through consistent communication and attentive service.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Cashier
Winn-Dixie
Miami
06.2015 - 07.2016
- Experienced at analyzing customers' needs and accommodating them while exemplifying great personable skills, customer service and satisfaction.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Executive Planning Assistant
Events by Elle
Miami, FL
02.2014 - 07.2016
- Well organized and proficient assistant with 3+ years of experience handling confidential, time sensitive tasks and performing different creative skills that work effectively in providing great service and satisfaction to our clients with passion
- Proven management and teamwork skills and ability to work efficiently under pressure of time and workload
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support
- Supported over 100 events which ranged form less than a dozen participants to hundreds of participants with prestigious guests.
Education
Associate Degree In Nursing - Nursing
South Florida College of Nursing
Miami, FL05.2026
BSc in Health Science - Health Sciences
University of Central Florida
Orlando, FL06.2022
High School Diploma -
Nova High School
05.2015
Skills
- Service Optimization
- Advanced Computer Skills & Microsoft Office Proficiency
- Organization & Efficiency
- Department Management
- Billing
- Customer Service Management
- Adobe Software
- Project Management
- Team Leadership
- Time-Management
- Critical Thinking & Problem Solving
Certification
-Certified Wastewater Treatment Plant Operator
-Wastewater Collection “C” Certification
-Class 3 Water Distribution Certification
-ArcFlash Certification
-First Aid Certification
References
Ricci Singh
Operations Manager
Jacobs Engineering
(954)610-5926
Micaelle Titus
Medical Director
Community Health & Empowerment Network
(305)439-9843
Dr. Karlyn Guirand-Emile
Vice President
Community Health & Empowerment Network
(954)303-2260
Gabriela Brissett
Chief Operating Officer
Events by Elle
(786)972-5785
Timeline
Water Distribution & Collections Manager
Jacobs Engineering
05.2022 - Current
Mechanic
Jacobs Engineering
11.2021 - 05.2022
Certified HIV Counselor and Tester / Supervisor & Trainer
Community Health & Empowerment Network
01.2019 - 08.2022
Lift Station Mechanic
Pump Station Maintenance Services
12.2018 - 04.2020
Barista/Trainer
Starbucks
11.2016 - 12.2018
Captioning Specialist
CapTel
08.2015 - 11.2016
Cashier
Winn-Dixie
06.2015 - 07.2016
Executive Planning Assistant
Events by Elle
02.2014 - 07.2016
Associate Degree In Nursing - Nursing
South Florida College of Nursing
BSc in Health Science - Health Sciences
University of Central Florida
High School Diploma -
Nova High School