Jasminn Primo
Brooklyn,NY
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
12
12
years of professional experience
Work History
Teller
Wells Fargo
04.2024 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Effectively managed risk by implementing strategies aligned with company guidelines.
- Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
- Implemented preventative maintenance measures, reducing equipment malfunctions and improving overall reliability of ATMs.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
Inbound Sales Representative
Altice USA/Optimum
01.2024 - 04.2024
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
Associate Banker
JPMorgan Chase
06.2023 - 11.2023
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Universal Banker
Valley National Bank
12.2022 - 05.2023
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Video Service Repair Agent
Charter Communications, Time Warner Cable
08.2020 - 08.2022
- Enhanced video quality by calibrating and adjusting equipment settings for optimal performance.
- Collaborated with production team to ensure smooth coordination of video elements during broadcasts.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Jewelry Consultant
Kay Jewlers
06.2016 - 03.2020
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
Teller/Customer Service Rep
PLS Check Cashing
04.2013 - 05.2016
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate check Cashing products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
High School Diploma -
Walk In Love Christian Academy
Skills
- Sales proficiency
- Data analysis
- Interpersonal skills
- Customer Needs Assessment
- Currency Packaging
- Financial Transactions
- Deposit and Withdrawal Management
- Money Handling
- Transaction Processing
- Account Updating
- Customer Relationship Management
- Call Control
- Data Entry
- Technical Support
- Customer Service
- Quality Assurance
- Office administration
- Reliability and punctuality
- Cash handling expertise
- Operational risk
Timeline
Teller
Wells Fargo
04.2024 - Current
Inbound Sales Representative
Altice USA/Optimum
01.2024 - 04.2024
Associate Banker
JPMorgan Chase
06.2023 - 11.2023
Universal Banker
Valley National Bank
12.2022 - 05.2023
Video Service Repair Agent
Charter Communications, Time Warner Cable
08.2020 - 08.2022
Jewelry Consultant
Kay Jewlers
06.2016 - 03.2020
Teller/Customer Service Rep
PLS Check Cashing
04.2013 - 05.2016
High School Diploma -
Walk In Love Christian Academy