Rona Amir Haddad
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo
02.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Associate Banker ME ~ Market Expansion
JP.Morgan Chase Co
01.2022 - 01.2023
- Working with the banker to create and maintain client account plans designed to identify revenue growth opportunities for new and existing clients
- Work with account opening hub and follow through on client account opening from documentation phase through funding stage
- Manage the pre-call planning process, post-meeting debrief; responsible for writing concise call reports
- Assist the banker in profiling, qualifying and converting prospects into CPC clients
- New target market client acquisition and business development (for those ABs on Banker track)
Associate Banker
JP.Morgan Chase Co
07.2021 - 12.2021
- Was given custody of 2 ATMS and was in charge of Audits and settlements
- Verified amounts and integrity of every check or funds transfer
- Issued money orders and cashiers checks
- Balanced and provided work daily, posting as required and properly secured related receipts and records
- Included the work of cash drawers, night deposits, vault, ATM and coin dispensers
- Preformed account maintenance activities for active, inactive, and closed savings and checking accounts
Front of House MOD
Chic-Fil-A
06.2018 - 06.2021
- Responsible for the direction of hospitality and marketing
- Responsible for the development of 15+ team members as well as restaurant operations
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Skills
- Staff Management
- Developing Customer Relationships
- Account Servicing
- Sales Proficiency
- Safe Deposit Box Oversight
- Generating Referrals
- Account Audits
- Cash Handling
- Money Transfers
- ATM Balancing
- Change Orders
- Customer Transactions
- Consumer Banking
- Legal Considerations
- Sales and Marketing
- Customer Service and Assistance
Additional Information
- Certified Bank Teller American Bankers Association (ABA)
- Awarded OSAT Champion of the District
Languages
Spanish
Professional Working
Hebrew
Intermediate
B1
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Teller
Wells Fargo
02.2024 - Current
Associate Banker ME ~ Market Expansion
JP.Morgan Chase Co
01.2022 - 01.2023
Associate Banker
JP.Morgan Chase Co
07.2021 - 12.2021
Front of House MOD
Chic-Fil-A
06.2018 - 06.2021
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