Jasmrael Delacruz
San Antonio,TX
Summary
Dynamic manager with proven success at IHOP, excelling in team leadership and customer service. Enhanced guest satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, fostering a motivated workforce while ensuring a safe, organized environment. Recognized for consistently meeting operational goals and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Manager
IHOP
03.2022 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Amusement Ride Operator
Morgans Wonderland
03.2021 - 04.2022
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
Education
Electrical Degree - Electrical Apprentice Technician
Lamson Institute
5819 NW Loop 410 Ste. 160, San Antonio, TX08-2023
High School Diploma -
Youth Build
1104 Denver Blvd, San Antonio, TX, 7821003-2022
Skills
- Customer service
- Team leadership
- Decision-making
- Relationship building
- Strategic planning
- Staff development
- Safety procedures expertise
- Emergency evacuation procedures
- Equipment inspection
- Safety procedures
- Patience and empathy
- Time management
OSHA-10 Certified
Completed 10 hours of OSHA-Authorized Training on Critical workplace topics
Timeline
Manager
IHOP
03.2022 - 03.2025
Amusement Ride Operator
Morgans Wonderland
03.2021 - 04.2022
Electrical Degree - Electrical Apprentice Technician
Lamson Institute
High School Diploma -
Youth Build
Similar Profiles
Alan VazquezAlan Vazquez
Host at IHOPHost at IHOP
Joel Eduardo HernandezJoel Eduardo Hernandez
Restaurant Server at IHOPRestaurant Server at IHOP
Jailene EscobarJailene Escobar
Server at IHOPServer at IHOP