Jasmyn Ornelas
El Paso,TX
Summary
Compassionate Child Support Officer with 11 years of experience. With in-depth knowledge of family court functions and legal process. Looking to tackle new responsibilities, with an ability to apply new skills swiftly, and build upon skills to meet team goals with positive attitude. Adaptable and dependable at preparing legal documents, knowledge of family court functions, and assisting child support attorney in preparing cases. Committed to improving family outcomes through effective case management and support. While ensuring compliance with child support regulations.
Overview
10
10
years of professional experience
Work History
Child Support Officer
Texas Attorney General's Office
El Paso, TX
02.2015 - 02.2018
- Conduct comprehensive interviews and negotiations with parents explaining policies, procedures, and state guidelines in an effort to obtain a right size order. While remaining impartial and advocating for the family's best interest. Boosting court efficiency during court proceedings.
- Contributed to agency performance goals by consistently meeting or exceeding high customer service expectations.
- Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively. Preventing complaints against the agency.
- Streamlined communication between parents and the agency, ensuring timely resolution of issues and concerns against the agency.
- Assist legal team by obtaining/preparing confidential and relevant legal documents for court proceedings. Ensuring agency's compliance with state and federal law.
- Improve customer experience with inter-agency coordination by fostering strong relationships with other advocacy and community groups.
- Assisted with onboarding of new employees by providing training and development resources.
- Identify areas for process improvement and implement solutions.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Personal Banker
Wells Fargo Bank, N.A.
El Paso, TX
02.2008 - 02.2015
- Oversaw branch operations, ensuring compliance with federal regulatory standards.
- Worked closely with management to strategize positive work environment techniques to increase branch production and customer service.
- Trained new personal bankers, on federal regulations and company procedures.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services. As well as monitored customers accounts to detect irregularities or suspicious activity.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Streamlined communication between departments to enhance workflow efficiency.
Education
BBA - Management
University of El Paso Texas
El Paso, TX12-2007
BBA - International Business
University of El Paso Texas
El Paso, TX12-2007
Skills
- Courtroom appearances
- Court order obtainment
- Case file preparation
- Child support laws knowledge
- Interviewing techniques
- Excellent research skills
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Worker in Charge
Languages
Spanish
Native or Bilingual
Timeline
Child Support Officer
Texas Attorney General's Office
02.2015 - 02.2018
Personal Banker
Wells Fargo Bank, N.A.
02.2008 - 02.2015
BBA - Management
University of El Paso Texas
BBA - International Business
University of El Paso Texas