Jasmyn Visperas
West Palm Beach,FL
Summary
Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Asset Protection Specialist
The Home Depot Inc
09.2023 - 04.2024
- Streamlined communication channels between asset protection team members for improved efficiency in response times.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
- Improved store safety by conducting regular risk assessments and addressing potential hazards promptly.
- Assisted in recovery of stolen merchandise by coordinating efforts with other retail stores in the area, strengthening partnerships within the community.
- Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
- Enhanced asset protection by implementing advanced security and surveillance systems.
- Increased employee awareness of loss prevention strategies through comprehensive training programs.
Team Lead Trainer
VXI Global Solutions LLC
02.2020 - 09.2023
- Built rapport with customers, resolved inquiries efficiently, and exceeded necessary expectations, driving customer satisfaction by 25% within my team
- Elevated customer satisfaction by 10% within the team
- Gained proficiency in a suite of tools used by VXI Global Solutions
- Suggested client focused tactics to help build rapport and success rates amongst customer calls
- Overlooked a team of 15 people once promoted to shift manager, kept track of scheduling
- Learned various software applications to problem solve and efficiently assist customers
- Gained proficiency in Microsoft Office Suite, CRM software and call center technology.
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Encouraged proactive attitude towards self-development among trainees through introducing self-assessment techniques.
- Promoted a culture of continuous learning through the introduction of industry best practices, seminars, and workshops.
- Led cross-functional workshops to enhance collaboration, communication, and overall team effectiveness.
Teleperformance
05.2017 - 02.2020
- Consistently exceeded customer satisfaction targets, which resulted in positive customer reviews
- Resolved complex inquiries with customers effectively
- Worked with a team to increase team productivity by 20%
- Analyzed call recordings and identified areas for improvement
- Developed and pioneered procedures to ensure better quality control
- Implemented a call scoring system that led to a 15% increase in resolution rates
- Provided exceptional service, resulting in increased customer loyalty as well as repeated business.
Overnight Manager
Mcdonalds, PDI FOODS
08.2015 - 05.2017
- Managed a team of 15 employees and ensured efficient operations and high quality customer service
- Amplified sales by 15% through innovative marketing and sociable skills
- Boosted team sales by 15% with tactics collaborated on with employees
- Improved guest satisfaction by 10%
- Trained teams of 5 on a suite of Mcdonalds technology newly fostered during my course as manager
- Received top customer satisfaction award for our surrounding area.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
Education
Bachelor of Science - Biology
10.2020
Skills
- Internal Audits
- Incident Reporting
- Policy Enforcement
- Crisis Management
- Customer Support
- Detail Oriented
- Report writing abilities
- Inventory Control
- Budgeting and financial management
- Staff Training
- Data Analysis
- Inventory Auditing
Timeline
Asset Protection Specialist - The Home Depot Inc
09.2023 - 04.2024
Team Lead Trainer - VXI Global Solutions LLC
02.2020 - 09.2023
Teleperformance -
05.2017 - 02.2020
Overnight Manager - Mcdonalds, PDI FOODS
08.2015 - 05.2017
Florida Atlantic University - Bachelor of Science, Biology