Jasmyne Ford
Denham Springs,LA
Summary
Professional United States Army veteran with a strong background in customer service and transportation, notably with RNE Ford Logistics. Highly motivated and dedicated with a strong work ethic and a passion for continuous learning, committed to growing with a organization.
Overview
9
9
years of professional experience
Work History
Non-Emergency Medical Driver
RNE Ford Logistics
01.2023 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
Motor Transport Operator
Army National Gaurd
12.2018 - 11.2024
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
TSA Agent
Transportation Security Administration, TSA
09.2022 - 12.2022
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
City Letter Carrier
United Sates Postal Service
08.2021 - 06.2022
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
Meter Reader
Sewage & Water Board
01.2020 - 05.2021
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
Sales Associate/Customer Service Manager
Carters Oshkosh
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Hostess
Dickie Brennan's Tableau
03.2019 - 10.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Walmart
08.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Warren Easton High School
New Orleans, LA05-2018
Skills
- Confidentiality compliance
- Critical thinking
- HIPAA compliance
- Customer Service-oriented
- Teamwork and collaboration
- Time management
- Professionalism
- Interpersonal skills
- Analytical thinking
- Task prioritization
Timeline
Non-Emergency Medical Driver
RNE Ford Logistics
01.2023 - Current
TSA Agent
Transportation Security Administration, TSA
09.2022 - 12.2022
City Letter Carrier
United Sates Postal Service
08.2021 - 06.2022
Meter Reader
Sewage & Water Board
01.2020 - 05.2021
Sales Associate/Customer Service Manager
Carters Oshkosh
10.2019 - 01.2020
Hostess
Dickie Brennan's Tableau
03.2019 - 10.2019
Motor Transport Operator
Army National Gaurd
12.2018 - 11.2024
Cashier
Walmart
08.2016 - 07.2017
High School Diploma -
Warren Easton High School
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