JASMYNE JOHNSON
Brandywine,MD
Summary
Detail-oriented Healthcare Administrator with a B.S. in Healthcare Services Administration. Experienced in enhancing hospital operations, patient access, and documentation accuracy. Expertise in maintaining confidentiality, coordinating multidisciplinary teams, and driving workflow improvements for compliant service delivery. Acknowledged for contributions to team performance and served as a clinical preceptor.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Mental Health Tech Coordinator
Inova Hospital
Fairfax, VA
10.2025 - Current
- Coordinate behavioral health admissions and transfers across 13 hospitals and emergency care centers, managing patient flow and bed placement to optimize operational efficiency.
- Liaised with Inova and hospital systems across Virginia, Maryland, and DC to streamline bed placement and admissions, enhancing overall patient access.
- Act as a subject matter expert in temporary detainment and emergency custody orders within the hospital setting, including close coordination with local community services boards and law enforcement.
- Collaborated with multidisciplinary team to improve patient care quality in fast-paced setting, ensuring timely interventions and support.
- Reinforced effective discharge planning through documentation and connection to community resources.
- Maintain 100% accuracy in EHR documentation, insurance verification, and prior authorization processing to support revenue cycle integrity and patient access.
- Redesigned workflows and updated policies to enhance admissions coordination and ensure compliance with HIPAA and emergency custody protocols.
Registered Behavioral Technician
Behavioral Framework
Rockville, MD
10.2024 - Current
- Implemented individualized behavioral interventions and tracked client progress through structured data collection, adjusting treatment plans to optimize clinical outcomes.
- Collaborated with interdisciplinary teams and families to provide tailored, client-centered care that addressed specific needs.
- Maintained accurate session notes and ensured compliance with HIPAA regulations in all documentation.
Front Office Intern
Convergint Technologies
Columbia, MD
05.2023 - 09.2023
- Managed front desk operations and ensured a welcoming environment for visitors.
- Directed incoming calls and inquiries to appropriate departments, ensuring timely and efficient communication.
- Assisted with scheduling appointments and coordinating meetings for staff.
- Supported daily administrative tasks in fast-paced office, enhancing team organization and responsiveness.
- Oversaw digital archiving and quality assurance for sensitive client records, resolving discrepancies and maintaining documentation accuracy for compliance.
Education
Bachelor of Science - Healthcare Services Administration
Bowie State University
Bowie, MD12-2025
Skills
- EHR data management
- Customer Service and Cross-Functional Communication
- Prior Authorization and Patient Access
- Patient flow management
- Patient registration
- Quality improvement
- Workflow improvement
- HIPAA compliance
- Behavioral Health Coordination
- Microsoft Office Proficiency
- Project coordination and organization
Certification
- CPR, BLS & AED American Heart Association, July 2028
- Registered Behavioral Technician (RBT) Behavior Analyst Certification Board (BACB), 2024
- Certified Associate in Project Management (CAPM) Project Management Institute (PMI), 2026
PROJECTS
SURI Research Program: Analyzed quality improvement frameworks across hospital systems using IHI's Quadruple Aim model balancing patient experience, population health, cost reduction, and provider well-being. Presented findings on operational efficiency strategies applicable to multi-site behavioral health coordination.
Accomplishments
- Director's Choice Award and High Five Awardee, Inova Hospital, 2026
- Selected as Clinical Preceptor, Inova Hospital, 2026
- National Society of Leadership and Success (NSLS) 2025
Timeline
Mental Health Tech Coordinator
Inova Hospital
10.2025 - Current
Registered Behavioral Technician
Behavioral Framework
10.2024 - Current
Front Office Intern
Convergint Technologies
05.2023 - 09.2023
Bachelor of Science - Healthcare Services Administration
Bowie State University