Viviana Guevara
Summary
Ambitious and compassionate individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mental Health Tech Coordinator
INOVA
08.2024 - Current
- Answers and screens telephone calls while providing appropriate information or referring to other staff members.
- Professionally and promptly responds to Emergency department treatment team members and external organizations about their request and concerns.
- Problem solves with Emergency department providers and psych liaison's with issues regarding patient placement and transitions.
- Runs patient flow and completes bed update meetings throughout the day.
Full Time Sales Leader
American Eagle Outfitters
08.2023 - 08.2024
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Implemented a new sales training program for new and existing employees, increasing the average sales volume
- Enhanced product knowledge within the sales team through continuous training and workshops.
Registered Behavior Technician (RBT)
Comfort Kare LLC
03.2023 - 09.2023
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors
- Developed and taught strategies to promote client wellness and independence
- Implemented wide variety of cognitive, social, and community integration activities for program participants to achieve goals
Barista Trainer
Starbucks
08.2021 - 10.2022
- Presented and explained drink menu, answering questions to educate customers.
- Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards.
- Operated cash registers and handled cash and card transactions.
Education
Bachelors - Psychology
George Mason University
04.2028
Associates - Psychology
Northern Virginia Community College
Woodbridge, VA04.2026
Skills
- Bilingual, Fluent in Spanish
- Advising people
- Coordinating events
- Delegating responsibility
- Interviewing candidates
- Motivating others
- Communication skills
- Time management
- Multitasking and organization
- Data entry
Certification
- CPR Certification
- RBT Certification
Timeline
Mental Health Tech Coordinator
INOVA
08.2024 - Current
Full Time Sales Leader
American Eagle Outfitters
08.2023 - 08.2024
Registered Behavior Technician (RBT)
Comfort Kare LLC
03.2023 - 09.2023
Barista Trainer
Starbucks
08.2021 - 10.2022
Associates - Psychology
Northern Virginia Community College
Bachelors - Psychology
George Mason University