Summary
Overview
Work History
Education
Skills
Academichonorsrecognition
Key Qualifications
Additional Information
Timeline
Hi, I’m

JASMYNE JOSEY

Newport News,VA
JASMYNE JOSEY

Summary

Analytical problem-solver that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
years of professional experience

Work History

United Healthcare

Customer Service Rep Sr
11.2022 - Current

Job overview

  • Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborates with team members to develop best practices for consistent customer service delivery.
  • Investigates and resolves customer inquiries and complaints quickly.
  • Meet provider call guidelines for service levels, handle time and productivity.
  • Follow up with providers about resolved issues to maintain high standards of customer service.
  • Educate providers about billing, payment processing and support policies and procedures.

Davita

Dialysis Technician / Vascular Manager
01.2022 - 10.2022

Job overview

  • Review dialysis orders and notes and properly document patient information
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.
  • Performed routine quality control and safety checks on all equipment.

Bons Secure

Dietary Aide
02.2021 - 05.2021

Job overview

    • Ensured customers and families received the highest quality of service in an attentive and responsive manner
    • Worked as part of a team and interacted with diverse customers and staff members.
    • Kept all kitchen areas clean, tidy and free of hazards.
    • Served meals to residents in accordance with established schedules and dietary procedures.
    • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Care Advantage

Certified Nursing Assistant
02.2020 - 05.2020

Job overview

  • Helped patients tend to personal care, activities of daily living, and transfers and transport
  • Reported findings or changes in physical and emotional conditions to nursing staff.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Patriot's Colony

Dietary Aide/ Customer Service
04.2019 - 10.2019

Job overview

  • Promptly took and delivered guests' food and beverage orders ensuring quality and accuracy
  • Upheld a high level of customer service and guest satisfaction; exhibited a positive attitude
  • Performed a multitude of tasks including food production and serving customers at the cash register
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Popeye's

Cashier / Shift Leader
01.2018 - 04.2019

Job overview

  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Ultimate Medical Academy
Clearwater, FL

Associate of Science Degree from Healthcare Management
01.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Microsoft Outlook
  • Scheduling
  • Team Leadership
  • Problem-Solving
  • Strong verbal and written communication
  • Staff Supervision
  • Staff Training and Development
  • Goal Setting and Tracking
  • Patient Communication

Academichonorsrecognition

  • Dependable, self-directed, and able to acquire new skills quickly.
  • Strong written, verbal, and interpersonal skills for effective communication and documentation.
  • Microsoft Office Applications - Word, Excel, PowerPoint, and Outlook.
  • Trained in M&R, E&I, and People's Health. Project for People's Health.
  • Top Performer for May 2023 at UnitedHealthcare

Key Qualifications

  • Business Operations
  • Practice Structure
  • Leadership & Management
  • Medical Administrative Procedures
  • Healthcare Ethics
  • HIPAA Compliance
  • Accounting
  • Payroll
  • Appointment Scheduling
  • Insurance Verification
  • CMS 1500
  • Processing Co-Payments
  • UB-04
  • Insurance Billing Procedures
  • Insurance Claim Cycle
  • Medical Terminology
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Health Records Management
  • Medical Records Management
  • Human Resource Management
  • Organizational Improvements
  • Interpersonal Professional Communications

Additional Information

Academic Honors Recognition

▪ Dependable, self-directed, and able to acquire new skills quickly.

▪ Strong written, verbal, and interpersonal skills for effective communication and documentation.

▪ Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook.

▪ Trained in M&R, E&I, and People's Health

▪ Project for People's Health

▪ Top Performer for May 2023 at UnitedHealthcare

Timeline

Customer Service Rep Sr

United Healthcare
11.2022 - Current

Dialysis Technician / Vascular Manager

Davita
01.2022 - 10.2022

Dietary Aide

Bons Secure
02.2021 - 05.2021

Certified Nursing Assistant

Care Advantage
02.2020 - 05.2020

Dietary Aide/ Customer Service

Patriot's Colony
04.2019 - 10.2019

Cashier / Shift Leader

Popeye's
01.2018 - 04.2019

Ultimate Medical Academy

Associate of Science Degree from Healthcare Management
JASMYNE JOSEY