Jasmyne Josey

• Resolved complex provider claims, benefits, and credentialing inquiries with a 95% first-call resolution rate.

• Delivered education on billing processes, reducing inquiry volume and improving operational efficiency.

• Supported service enhancements through cross-functional collaboration, improving call quality and response times.

• Recognized as “Top Performer” for May 2023, demonstrating excellence in service and productivity.

• Performed venous and arterial cannulation for dialysis treatments, ensuring precision and patient safety.

• Provided patient education on dialysis procedures, reducing anxiety and improving treatment understanding.

• Enforced infection control protocols, maintaining 100% compliance with health and safety standards.

• Managed equipment maintenance and documentation to ensure accurate and effective dialysis treatments.

• Prepared and delivered customized meals for patients in Labor and Delivery, adhering to specific dietary needs and restrictions.

• Maintained high sanitation and hygiene standards, ensuring a safe food preparation environment.

• Coordinated with kitchen staff to streamline meal production, enhancing service speed and efficiency.

• Ensured timely and accurate meal deliveries, increasing patient satisfaction with personalized service.

• Provided daily living support, enhancing patient comfort, dignity, and well-being.

• Monitored and recorded patient conditions, supporting timely care interventions and improved outcomes.

• Maintained clean, organized patient environments to ensure a safe, hygienic living space.

• Delivered compassionate care while assisting with hygiene, mobility, and personal care needs.

• Prepared and delivered meals on schedule, ensuring compliance with patient dietary needs and restrictions.

• Maintained high sanitation standards, supporting health and safety regulations for food handling.

• Coordinated kitchen tasks to improve efficiency and support timely meal service for all residents.

• Enhanced resident satisfaction through timely, accurate, and personalized meal delivery services.

• Supervised and trained team members, improving service quality and operational efficiency.

• Oversaw cash handling and transaction processes, reducing errors and improving financial accuracy.

• Coordinated daily shift operations, optimizing workflows for faster order processing and service.

• Fostered a positive team environment, driving collaboration and consistent customer satisfaction.