Summary
Overview
Work History
Education
Skills
Timeline
Jasmyne Josey

Jasmyne Josey

Newport News,VA

Summary

Dedicated healthcare administration professional with a robust background in patient support and a proven track record of enhancing operational efficiency. Recognized for exceptional attention to detail, strong organizational skills, and an unwavering commitment to delivering outstanding service. Passionate about making a positive impact in patients' lives by empowering them to navigate their care with confidence and ease. Consistently fosters a supportive environment that prioritizes patient needs and promotes seamless healthcare experiences.

Overview

6
6
years of professional experience

Work History

HR Coordinator

Zola's Love and Care Home Health LLC
04.2025 - Current
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Check claims using Availity and UHCProvider.com.

Provider Customer Service Rep Sr

UnitedHealthcare
11.2022 - 03.2025
  • Resolved complex provider claims, benefits, and credentialing inquiries with a 95% first-call resolution rate.
  • Delivered education on billing processes, reducing inquiry volume and improving operational efficiency.
  • Supported service enhancements through cross-functional collaboration, improving call quality and response times.
  • Recognized as “Top Performer” for May 2023, demonstrating excellence in service and productivity.

Dialysis Technician / Vascular Manager

DaVita
01.2022 - 10.2022
  • Performed venous and arterial cannulation for dialysis treatments, ensuring precision and patient safety.
  • Provided patient education on dialysis procedures, reducing anxiety and improving treatment understanding.
  • Enforced infection control protocols, maintaining 100% compliance with health and safety standards.
  • Managed equipment maintenance and documentation to ensure accurate and effective dialysis treatments.

Dietary Aide

Bons Secours Hospital
02.2021 - 05.2021
  • Prepared and delivered customized meals for patients in Labor and Delivery, adhering to specific dietary needs and restrictions.
  • Maintained high sanitation and hygiene standards, ensuring a safe food preparation environment.
  • Coordinated with kitchen staff to streamline meal production, enhancing service speed and efficiency.
  • Ensured timely and accurate meal deliveries, increasing patient satisfaction with personalized service.

Personal Care Assistant

Care Advantage, Inc.
02.2020 - 05.2020
  • Provided daily living support, enhancing patient comfort, dignity, and well-being.
  • Monitored and recorded patient conditions, supporting timely care interventions and improved outcomes.
  • Maintained clean, organized patient environments to ensure a safe, hygienic living space.
  • Delivered compassionate care while assisting with hygiene, mobility, and personal care needs.

Server / Customer Service

Patriot's Colony
04.2019 - 11.2019
  • Prepared and delivered meals on schedule, ensuring compliance with patient dietary needs and restrictions.
  • Maintained high sanitation standards, supporting health and safety regulations for food handling.
  • Coordinated kitchen tasks to improve efficiency and support timely meal service for all residents.
  • Enhanced patient satisfaction through timely, accurate, and personalized meal delivery services.

Education

Associate of Science Degree - Healthcare Management

Ultimate Medical Academy
01.2022

Skills

  • Clinical data administration
  • Electronic health records handling
  • HIPAA Compliance
  • Insurance Billing Procedures
  • Medical Terminology
  • Human Resource Management
  • UB-04
  • Electronic Health Records (EHR)
  • Insurance Verification
  • Organizational Improvements
  • Medical Administrative Procedures
  • Appointment Scheduling
  • Business Operations
  • Background checks
  • Workforce planning

Timeline

HR Coordinator - Zola's Love and Care Home Health LLC
04.2025 - Current
Provider Customer Service Rep Sr - UnitedHealthcare
11.2022 - 03.2025
Dialysis Technician / Vascular Manager - DaVita
01.2022 - 10.2022
Dietary Aide - Bons Secours Hospital
02.2021 - 05.2021
Personal Care Assistant - Care Advantage, Inc.
02.2020 - 05.2020
Server / Customer Service - Patriot's Colony
04.2019 - 11.2019
Ultimate Medical Academy - Associate of Science Degree, Healthcare Management

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