Jasmyne Pittman
Customer Service
Ames
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
CNA
GrapeTree Medical Staffing
05.2011 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
Customer Service Representative
Walmart
04.2016 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - CNA
Northshore Technical Community College
Greensburg, LA 05.2001 -
High School Diploma
North Pike High School
Summit, MS 05.2001 -
Skills
Retail store support
Call management
Microsoft Excel
Staff education and training
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Time management
Critical thinking
Decision-making
Team collaboration
Certification
CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
Walmart
04.2016 - 04.2023
CNA
GrapeTree Medical Staffing
05.2011 - Current
No Degree - CNA
Northshore Technical Community College
05.2001 -
High School Diploma
North Pike High School
05.2001 -
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