Jason E. Colon
Port Charlotte,FL
Summary
Seasoned Operations Manager and talented leader with 22 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager-Courier-Customer Service Agent-Teamleader
FedEx Express
07.2002 - 09.2024
- Led operational teams in sorting, loading, dispatch, and delivery functions for FedEx stations across South-West Florida and New York City
- Managed teams of up to 90 employees, including package handlers, drivers, and supervisors, maintaining high morale and performance levels.
- Implemented lean logistics practices, improving route efficiency and reducing delivery delays by 11%.
- Conducted regular check-rides, audits and inspections, achieving consistent 100% compliance ratings in safety and DOT standards.
- Spearheaded a scheduling overhaul that reduced overtime costs by 9% annually while maintaining service quality.
- Partnered with IT teams to roll out automated scanning and tracking systems, increasing visibility and accountability.
- Mentored and developed 15+ team members into supervisory and managerial roles through structured performance development plans.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associates of Science - Network Administration
Edison State College
01.2014
Skills
- Logistics & Transportation Management
- Operations Optimization
- Staff Supervision & Training
- KPI Development & Tracking
- Budget & Cost Control
- Safety & Compliance (DOT, OSHA)
- Strategic Planning & Execution
- Conducted audits (safety/operation)
- Customer Satisfaction Improvement
- Technology Integration (FedEx Systems)
- Computer Hardware and Software (Windows, Apple, Linux)
- Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Workday (cloud-based enterprise resource planning)
- GPS Fleet Management Systems
Certification
- DOT certified instructor
- OSHA Safety Certification
- CPR certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager-Courier-Customer Service Agent-Teamleader
FedEx Express
07.2002 - 09.2024
Associates of Science - Network Administration
Edison State College
Similar Profiles
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
JENNISSE BAEZJENNISSE BAEZ
Special Assignment / Individual Assessment Team at FEDEX Express/Federal Express CorporationSpecial Assignment / Individual Assessment Team at FEDEX Express/Federal Express Corporation
Daniela CiteraDaniela Citera
Customer Technology Solution Specialist at Fedex Express / TNT ExpressCustomer Technology Solution Specialist at Fedex Express / TNT Express
Alex MoralesAlex Morales
Operations Manager at FedEx ExpressOperations Manager at FedEx Express
Jason ColonJason Colon
Package Handler at FedEx GroundPackage Handler at FedEx Ground