Jason Abundiz
Somerton,USA
Summary
Skilled and detail-oriented Computer Technician with 5+ years of work experience in providing technical support, maintaining hardware and software systems, and troubleshooting a wide range of IT issues. Proven ability to support diverse environments and deliver responsive and efficient service. Strong communication, documentation, and problem-solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Computer Technician III
Somerton School District #11
Somerton, AZ
06.2020 - Current
- Serve as senior technician supporting multiple campuses and over 1,000 devices including Chromebooks, laptops, desktops, iPads, Servers, Switches and peripherals
- Diagnose and resolve advanced hardware, software, and network issues for staff and students
- Deploy and maintain Windows and Chrome OS environments using automated imaging tools
- Manage and implement MDM solutions for centralized mobile device administration and security
- Assist with system upgrades, network setups, and district-wide technology projects
- Maintain accurate inventory records and update ticketing systems with resolution notes
- Provide user training and support to enhance digital literacy across staff
Custom Framing Manager
Arizona Western College
Yuma, AZ
09.2015 - 05.2020
- Managed the daily operations of the custom framing department, ensuring high standards of craftsmanship, customer service, and workflow efficiency
- Provided expert consultation to customers, guiding them through the selection of mats, frames, and display options to suit their artwork or memorabilia
- Trained, supervised, and scheduled team members, fostering a supportive and productive work environment
- Maintained inventory of framing supplies, placed orders, and ensured optimal stock levels for smooth operation
- Implemented visual merchandising strategies to highlight custom framing services and attract new customers
- Ensured compliance with company policies, safety standards, and quality expectations
- Delivered personalized service with attention to detail, resulting in high customer satisfaction and repeat business
Health Advocate
Convey Health Solutions
Yuma, AZ
01.2014 - 08.2015
- Delivered exceptional customer service by consistently meeting call guidelines, service levels, and productivity metrics
- Built and maintained empathetic client relationships, earning a reputation for exceeding customer satisfaction goals
- Resolved complex service, delivery, and accounting concerns through effective problem-solving and follow-through
- Coordinated with vendors to manage back orders, monitor inventory levels, and process special orders efficiently
- Responded promptly to inquiries from prospective and existing customers, offering knowledgeable and tailored support
- Provided product information and guidance on pricing, availability, and upcoming promotions to enhance sales and customer experience
- Accurately entered and managed customer orders using a computerized order processing system
Electronic Sales Consultant
Sears Roebuck And Company
Yuma, AZ
09.2012 - 01.2014
- Advised customers on the latest consumer electronics including TVs, audio systems, computers, mobile devices, and accessories, tailoring recommendations to meet individual needs
- Delivered exceptional in-store service, creating a welcoming environment and ensuring a positive shopping experience
- Maintained expert knowledge of current product features, pricing, warranties, and promotional offers
- Demonstrated products and explained technical specifications in clear, accessible language
- Consistently met or exceeded sales goals through upselling, cross-selling, and building customer trust
- Processed transactions efficiently using POS systems and ensured proper documentation for returns, warranties, and financing
- Supported merchandising efforts by maintaining organized displays, restocking inventory, and setting up promotional signage
- Handled customer concerns with professionalism and care, resolving issues promptly to ensure satisfaction
Kitchen Lead
Kneaders
Yuma, AZ
08.2010 - 07.2012
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Greeted customers promptly and took orders to keep flow of traffic moving
- Assembled food orders while maintaining appropriate portion control
- Performed shift change tasks each day to keep store efficient and neat
Education
High school diploma -
Kofa High School
Yuma, AZ05-2010
Skills
- PC and Mac Troubleshooting (5 years)
- Network Configuration (LAN/WAN/Wi-Fi) (5 years)
- Hardware Installation & Repair (5 years)
- Windows, macOS, and Linux Systems (5 years)
- Active Directory / User Account Management (5 years)
- Google Workspace & Microsoft 365 Admin Support (5 years)
- Help Desk / Ticketing Systems (ServiceNow, Zendesk, Mojo, Schooldude) (5 years)
- Technical Documentation & Asset Management (5 years)
- Computer assembly
- Desktop and laptop installations
Certification
Currently working on Comptia Certifications
Timeline
Computer Technician III
Somerton School District #11
06.2020 - Current
Custom Framing Manager
Arizona Western College
09.2015 - 05.2020
Health Advocate
Convey Health Solutions
01.2014 - 08.2015
Electronic Sales Consultant
Sears Roebuck And Company
09.2012 - 01.2014
Kitchen Lead
Kneaders
08.2010 - 07.2012
High school diploma -
Kofa High School