Grocery Team Leader
JASON AMMIRATO
Publix
Kissimmee,FL
7
years of professional experience
Resourceful Grocery Team Leader experienced in managing store operations and enhancing customer service standards. Increased sales performance through innovative merchandising strategies and effective staff training. Focused on fostering team success and driving operational excellence to elevate customer satisfaction.
Work History
Grocery Team Leader
6 Years 8 Months- Successfully managed inventory levels for high-volume grocery products, ensuring shelves were fully stocked and organized at all times.
- Monitored inventory levels and ordered grocery products for Publix shelves.
- Collaborated with vendors to determine appropriate order quantities based on sales data and customer demand.
- Maintained records of incoming shipments and outgoing orders using Excel to ensure inventory accuracy.
- Conducted regular inventories of existing stock levels to prevent overstocking or shortages.
- Sorted and arranged backroom supplies for easy access and efficient workflow. and coordinated grocery rotation with team members.
- Utilized knowledge of company policies and procedures to ensure compliance with health and safety regulations.
- Demonstrated excellent customer service skills while restocking shelves, answering customers' questions, and resolving any issues that arose.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Assisted customers with product locations and special grocery requests.
- Trained new staff on replenishment process, enhancing team efficiency and workflow.
- Trained new associates on Publix service standards and department procedures.
- Ensured all products met quality standards before being placed on store shelves.
- Accurately updated price tags throughout the store following changes in cost or promotions.
- Conducted regular checks on price tags to ensure accuracy across all products in the store.
- Maintained and updated daily records of store inventory, personnel schedules and customer orders.
- Created promotional strategies to boost sales volume and attract more customers.
- Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.
Education
High School Diploma
Completed coursework towards High School Diploma
Skills
Inventory management
Self-motivation
Stock control
Replenishing Stock
Stock rotation
Damaged Item Processing
Visual merchandising
Merchandising strategies
Section resets
Store opening
Team training
Training
Order processing
Attention to detail
Problem solving
Time management
Self-motivation
Store Appearance
Order processing
Personal Information
Title: GROCERY REPLENISHMENT SPECIALIST
Timeline
Grocery Team Leader
Publix
2020.03 - CurrentRead More
Home school
High School Diploma
2023.08Read More