Jason Anderson

- Lead day‑to‑day dispatch operations supporting a large multi‑site fleet, ensuring operational continuity, workforce readiness, and optimal resource allocation.

- Analyze dispatch performance data to identify trends, mitigate risk, and maintain SLA compliance.

- Oversee workload coverage planning, contingency strategies, and real‑time schedule adjustments to ensure uninterrupted service delivery.

- Partner with NEMT and operations leaders to reduce scheduling errors, missed trips, and operational gaps.

- Monitor system performance dashboards and maintain operational trackers used for capacity planning and reporting.

- Lead performance reviews, coaching, and quality control improvements to support operational excellence.

- Lead end‑to‑end operational oversight of academic and field‑training programs, coordinating resources, instructor workloads, compliance audits, and financial planning.

- Manage asset allocation (vehicles, equipment, test locations), ensuring uptime and availability.

- Oversee enrollment, forecasting, scheduling systems, and student throughput planning using data‑driven methods.

- Directed operations supervisors and field teams supporting autonomous fleet systems; ensured 24/7 coverage aligned to contractual SLAs and safety requirements.

- Designed and implemented dispatch schedules, improving uptime and reliability.

- Produced weekly operational reports, dashboards, and performance analytics for client leadership.

- Led real-time routing, workflow adjustments, and operational mitigations during service disruptions.

- Built new SOPs for cleaning and maintenance workflows, improving quality and standardization across the fleet.

- Led fraud operations teams, managing coverage planning, schedule optimization, and SLA compliance.

- Delivered KPI performance reporting for senior leadership and drove adherence to process standards.

- Served as primary escalation point for incident management and customer impacts.

• - Provided workflow support, scheduling guidance, and operational coordination for academic onboarding processes.

- Analyzed enrollment trends and presented operational data to leadership to support planning and resource allocation.

- Trained and mentored new managers to enhance team performance and standardized workflows.