Jason Austerman
Cuba,MO
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
4
4
years of professional experience
Work History
Field Service Technician
Heat and Control inc.
01.2023 - Current
- I Installed and repaired large machines that deal in food packaging. Made modifications mechanically and on software when needed. Provided customer training on site and in training rooms. Traveled the US, Canada, Mexico and abroad
Field Service Technician
NCR corp.
01.2022 - 01.2023
- Provided support on various banking machines. Worked with customers to resolve issues with the mechanical functions of there machines.
Field Service Technician
Medilogix
12.2020 - 01.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
secondary mathematics
Harris Stowe University
01.2021
Skills
- Communication
- I am a friendly person that enjoys meeting and helping new people In this line of work good communication is key to understanding customer desires
- Knowledge
- Over the years, I have completed training in the area of the operation of all sorts of machinery and vehicles Troubleshooting and learning on the spot
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Customer service
- Positive attitude
- Technical troubleshooting
- Customer training
- Training and mentoring
Timeline
Field Service Technician
Heat and Control inc.
01.2023 - Current
Field Service Technician
NCR corp.
01.2022 - 01.2023
Field Service Technician
Medilogix
12.2020 - 01.2022
secondary mathematics
Harris Stowe University
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