Summary
Overview
Work History
Education
Skills
Timeline
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Jason Ayers

Las Vegas

Summary

Dynamic manager with extensive experience at Casa Fuente, excelling in customer service and team leadership. Achieved significant improvements in employee engagement and operational efficiency through effective conflict resolution and comprehensive training programs. Proven track record in inventory management and fostering strong relationships with clients and suppliers, enhancing overall business performance.Extensive knowledge in the cigar and bar industry

Overview

19
19
years of professional experience

Work History

Manager

Casa Fuente
06.2012 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving
  • disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Extensive knowledge of bar operations and cigar industry

Manager

Partagas Cigar Factory
06.2006 - 06.2012
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Extensive knowledge of the cigar industry

Education

High School Diploma - Basic Education

Arlington Heights High School
Fort Worth, TX
05.1992

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Clear communication
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Policy implementation
  • Project planning

Timeline

Manager

Casa Fuente
06.2012 - Current

Manager

Partagas Cigar Factory
06.2006 - 06.2012

High School Diploma - Basic Education

Arlington Heights High School

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Jason Ayers