Jason Baker
Circleville
Summary
Detail-oriented Data Specialist with expertise in Excel data entry and complex data issue resolution. Delivers accurate results efficiently while ensuring data integrity. Analyzes challenges and implements effective solutions to enhance operational efficiency and support organizational goals.
Overview
12
12
years of professional experience
Work History
OPS Admin- Customer Service & Claims Prevention Coordinator
Pitt Ohio
Grove City, OH
07.2021 - Current
- Answered incoming calls from shippers and customers.
- Resolved conflicts and problems with shipments to ensure timely delivery and customer satisfaction.
- Entering in pick up information for shippers and customers.
- Helping around the office with extra work including sending reports, manifesting trailers, scanning in documents to be saved for our online tracking, helping drivers figure out problems with deliveries.
- Claims Prevention Coordinator is responsible for the entire terminal's claims department.
- Oversaw vital reports to prevent claims, contributing to the efficiency of the claims department.
- Conducted daily warehouse checks to verify inventory accuracy and compliance. to ensure the freight we have is what we have on file and if not, I find out why its here and get it to where it need to or reach out to the shippers to get disposition.
- Contacting shippers and customers daily to help track and locate lost shipments or figure out what the freight is.
- Weekly conference calls to help the CPC’s stay up to date with what’s new in the claims department.
- Collaborated with office and dock workers to establish a unified approach to delivering exceptional customer service.
- I work with local services for Hazmat removal from damaged shipments
Mow Crew Leader
Madison Tree and Landscaping
West Jefferson, OH
05.2019 - 11.2020
- Collaborated with customers to create customized landscaping plans that met their vision.
- Reviewed plans to ensure all grounds work was performed to specifications.
- Utilized Microsoft and Excel to track and analyze location data for daily operations.
- Worked with customers to develop designer landscaping plans.
- Evaluated plans to confirm all grounds work adhered to specifications and quality standards.
Maintenance Worker
Ohio Christian University
Circleville, OH
06.2018 - 05.2019
- Assessed operating conditions and adjusted settings to enhance equipment performance and extend longevity.
- Monitored buildings for repair needs, completing preventative maintenance to ensure operational efficiency.
- Completed daily, weekly, and monthly checklists on building equipment to maintain comprehensive maintenance records.
Cashier
Kroger
Grove City, OH
10.2016 - 05.2018
- Restocked and organized merchandise in front lanes to enhance product visibility and sales.
- Assisted customers with purchases, item location, and reward program enrollment to boost customer loyalty and satisfaction.
- Counted cash in register drawer at beginning and end of shift.
- Counted cash in register drawer at start and end of each shift to ensure accuracy.
- Verified bills using counterfeit pens and examined coins to prevent fraudulent transactions.
Bagger
Kroger
Hilliard, OH
04.2014 - 06.2016
- Assisted customers with loading groceries into vehicles for convenience.
- Helped customers get groceries to vehicles.
- Used pallet jacks and hand trucks to move merchandise to the sales floor for stocking.
- Retrieved shopping carts to ensure cleanliness and accessibility in parking area. from the parking lot and designated returned items returns.
- Kept records accurate and current by documenting all movements in the company system.
- Maintained cleanliness by removing trash, sweeping, and mopping floors for welcoming environment.
Education
High School Diploma -
Grove City Christian
Grove City, OH01.2018
Business and Finance
Ohio Christian University
Circleville, OH01.2019
Skills
- Compiling data
- Expense reporting
- Data acquisition
- Excel formulas
- Data tracking
- Claims management
- Identifying errors
- Performance improvement
- Microsoft Office
- Problem-solving
- Attention to detail
Timeline
OPS Admin- Customer Service & Claims Prevention Coordinator
Pitt Ohio
07.2021 - Current
Mow Crew Leader
Madison Tree and Landscaping
05.2019 - 11.2020
Maintenance Worker
Ohio Christian University
06.2018 - 05.2019
Cashier
Kroger
10.2016 - 05.2018
Bagger
Kroger
04.2014 - 06.2016
High School Diploma -
Grove City Christian
Business and Finance
Ohio Christian University