Summary
Overview
Work History
Education
Skills
Timeline
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Corinne De Herrera

Denver,CO

Summary

Dedicated mortgage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience

Work History

Ops Support Specialist/Onboarding Concierge

Universal Lending
02.2008 - Current
  • Evaluate and solve user problems, using experience, personal expertise and probing questions.
  • Assist Loan Officers, Loan Closers, and Loan Processors with all support needs.
  • Devise solutions to operations issues related to Encompass, DU, and LP working closely via phone, email, live chat and web teleconference.
  • Collaborate with vendors to locate replacement components and resolve advanced problems.
  • Help streamline repair processes and update procedures for support action consistency.
  • Train all new Loan Officers and Processors on Universal Lending's Policies and Procedures, Encompass, and all vender services.
  • Originate and process all Employee Loans. I currently hold MLO licenses in the states of Colorado, Arizona and South Dakota.
  • Underwrite overflow files.


Retail Operations Manager

Universal Lending
05.2012 - 08.2016
  • Managed all operations for Retail Division of Universal Lending

Mortgage Loan Underwriter

Universal Lending
02.2008 - 05.2012
  • Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.
  • Verified integrity of applicants' information to minimize fraud.
  • Determined credit risks by reviewing files and comparing data against current agency guidelines (FHA, VA, USDA, FNMA and FHLMC) and investor overlays.
  • Worked with processing team members to communicate errors and obtain missing information for current applications.
  • Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
  • Trained junior team members in underwriting procedures and loan quality standards.

Education

Associate of Arts - English Education

Colby Community College
Colby, KS

Skills

  • Compiling Data
  • Technical Backgroun
  • Technical Operations Optimization
  • Troubleshooting System Issues
  • Organizational Skills
  • Resolve Problems
  • Support End-Users
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Helpdesk Operations

Timeline

Retail Operations Manager

Universal Lending
05.2012 - 08.2016

Ops Support Specialist/Onboarding Concierge

Universal Lending
02.2008 - Current

Mortgage Loan Underwriter

Universal Lending
02.2008 - 05.2012

Associate of Arts - English Education

Colby Community College

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Corinne De Herrera