Jason Barnes
Mishawaka,IN
Summary
Dynamic and detail-oriented professional with a proven track record at Dynamic Synergy, excelling in customer service and conflict management. Recognized for enhancing service quality and fostering loyalty through effective problem-solving and relationship building. Skilled in data entry and team supervision, consistently delivering exceptional results in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dynamic Synergy
04.2025 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Assisted customers with inquiries, providing timely and accurate information.
- Utilized customer service software to document interactions and track resolutions.
- Responded to customer feedback, enhancing overall service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Volunteer Duty Officer
American Red Cross
04.2023 - Current
- Managed daily operations ensuring compliance with safety protocols and organizational standards.
- Coordinated emergency response efforts, enhancing team readiness and effectiveness during incidents.
- Oversaw incident reporting process, ensuring timely documentation and communication with relevant stakeholders.
- Developed strategic plans for resource allocation during peak operational periods to optimize service delivery.
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Contributed to the successful execution of large-scale events through meticulous planning and coordination efforts.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
Event Security Guard
Monterrey Security
08.2017 - Current
- Monitored event attendees to ensure safety and compliance with regulations.
- Assisted in crowd control measures during large events to minimize risks.
- Conducted routine security checks of venues to identify potential hazards.
- Collaborated with event organizers to develop and implement security plans.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
Front Desk Agent
Doubletree By Hilton
10.2021 - 11.2023
- Managed front desk operations, ensuring efficient guest check-ins and check-outs.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments, optimizing occupancy and enhancing guest satisfaction.
- Maintained accurate records of reservations and billing information using hotel management software.
Front Desk Agent
Fairfield By Marriott
07.2021 - 10.2021
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Developed strong relationships with repeat guests, fostering loyalty and positive experiences.
Guest Service Representative
Extended Stay America
06.2018 - 07.2021
- Delivered exceptional customer service, resolving inquiries and complaints efficiently to enhance guest satisfaction.
- Managed check-in and check-out processes, ensuring accuracy and timely service for guests.
- Trained new team members on customer service protocols and operational procedures to maintain high standards.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrivals.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Electronics Team Member
Super Target
09.2005 - 05.2018
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
- Boosted retail sales by creating engaging visual merchandising displays showcasing featured products or limited-edition collections.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
Administrative Assistant
Mishawaka High School Athletic Department
Education
Bachelor of Science - Cyber Security
Purdue University Global
West Lafayette, IN01-2025
Executive Leadership Program - Leading Others
Phi Sigma Pi National Honor Fraternity
Lancaster, PA04-2024
Executive Leadership Program - Leading Yourself
Phi Sigma Pi National Honor Fraternity
Lancaster, PA02-2024
Professional Certificate - Cyber Security
Massachusetts Institute of Technology
Cambridge, MA12-2022
Skills
- Oral and written communications
- Time management
- Conflict management
- Information protection
- Computer skills
- Problem-solving
- Detail-oriented
- Data entry
- Staff training
- Relationship building
- Team supervision
- Records management
Certification
- Leadership and Communication, HarvardX - June-July, 2023
Languages
English
Native or Bilingual
Italian
Professional Working
Spanish
Professional Working
French
Limited Working
Russian
Limited Working
Arabic
Elementary
Chinese (Mandarin)
Elementary
Ukrainian
Elementary
German
Elementary
Timeline
Customer Service Representative
Dynamic Synergy
04.2025 - Current
Volunteer Duty Officer
American Red Cross
04.2023 - Current
Front Desk Agent
Doubletree By Hilton
10.2021 - 11.2023
Front Desk Agent
Fairfield By Marriott
07.2021 - 10.2021
Guest Service Representative
Extended Stay America
06.2018 - 07.2021
Event Security Guard
Monterrey Security
08.2017 - Current
Electronics Team Member
Super Target
09.2005 - 05.2018
Administrative Assistant
Mishawaka High School Athletic Department
Bachelor of Science - Cyber Security
Purdue University Global
Executive Leadership Program - Leading Others
Phi Sigma Pi National Honor Fraternity
Executive Leadership Program - Leading Yourself
Phi Sigma Pi National Honor Fraternity
Professional Certificate - Cyber Security
Massachusetts Institute of Technology
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