Willie Harris
Margate,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
US Custom Shades
08.2021 - Current
- Works with clients who have complaints, orders, or require information about products/services purchased from the organization.
- Ability to meet and exceed customer needs by providing timely, effective, and empathetic support.
- Handle a large call volume of inbound and outbound calls.
- Respond to customer inquiries via phone, email, and chat.
- Process orders, returns, and exchanges.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Representative
Downey Glass
01.2018 - 07.2021
- Selling products or services to customers, and representing the brand.
- Relay product knowledge information.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Order Fulfillment Specialist
ABB Optical Group
02.2014 - 12.2017
- Receiving and processing inventory, packing orders, and shipping items.
- Maintain inventory records.
- Responsible for ensuring that customer's orders are fulfilled in a timely and satisfactory manner.
- Moving and organizing new merchandise within the warehouse.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Ely High School
Pompano Beach, FLSkills
- Customer inquiries
- LiveChat
- Written and oral communication
- Call handling
- Complaint resolution
- Call logging
- Customer communications
- Resolving issues
- Inbound phone calls
- Sales expertise
- Verbal and written communication
- Providing customer support
- Communicating with clients
Timeline
Customer Service Representative
US Custom Shades
08.2021 - Current
Sales Representative
Downey Glass
01.2018 - 07.2021
Order Fulfillment Specialist
ABB Optical Group
02.2014 - 12.2017
High School Diploma -
Ely High School
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