Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Bateman

Elgin,SC

Summary

Hardworking Field Service Technician bringing 15+ years of experience performing diverse supervisor, maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of Viapath, and all equipment, software used to complete the job.

Overview

14
14
years of professional experience

Work History

Field Service Technician 5

Viapath
01.2021 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

Field Service Technician

S & S Communications
03.2010 - 01.2021

Installed wall phones, Kiosk, tablets, VRS and VVS in all SCDOC sites.


Maintained all equipment and ensured all was in working condition.


Assisted in the running of all Fiber and CATT 6 wiring



Education

High School Diploma -

Spring Valley High School
Columbia, SC
05.2000

Skills

  • Problem-Solving
  • Positive Attitude
  • Troubleshooting and repair
  • Field Repairs
  • Training and mentoring
  • Inventory Management
  • Work Order Management
  • Issue Escalation
  • Proficient in [Software]
  • Customer Relations

Timeline

Field Service Technician 5

Viapath
01.2021 - Current

Field Service Technician

S & S Communications
03.2010 - 01.2021

High School Diploma -

Spring Valley High School
Jason Bateman