Jason Bellinger

Resolved customer concerns with a focus on first call resolution, filing issues accurately and ensuring timely follow-up.

• Processed customer payments, billing adjustments, and account updates while maintaining accuracy and compliance.

• De-escalated frustrated customers and retained high-risk accounts through active listening, empathy, and problem-solving.

• Promoted Verizon products/services, driving upselling and cross-selling opportunities to consistently exceed sales and retention targets.

• Delivered exceptional call center support while identifying plans to prevent repeat contacts and build long-term loyalty.

• In this role I help customer service reps that call in for questions on policies and procedures. I also coach and develop a team with another supervisor and run team meetings, listen to calls on reps and give feedback to their supervisor. I also took escalation calls as a supervisor role and assist customers requesting a manager.

• As a Customer Service Representative, I am the customer's first point of contact. I am trained to deal with a wide range of issues including technical support, billing, pricing, setting up new lines of service, canceling existing service, and making changes to accounts. Addressed customers service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues.

• Thorough knowledge of and ability to translate to user's results for all background check services ordered.
• Seeks to understand each user inquiry in order to effectively problem solve and implement an effective solution.
• Responsible for documenting and resolving all aspects of service issues that impact service delivery excellence.
• Provides drug testing site locations and online instruction forms.
• Provide assistance for customers via chat and phone.
• Walk internal customers through the problem-solving process.
• Follows up with customers to ensure issues have been resolved via internal case management.

• In this position I provide customer service to customers that are calling in about their student loans.
• I take payments and set up payment arrangements for customers that are in default.
• Also I provide customers with ways that they can avoid being in default while providing customer with ultimate customer service.

• In this position I provided support to internal and external customers through equipment order processing and account maintenance transactions for National, Major, and SMB Accounts.
• I was accountable for achieving business results through a best-in-class customer experience, accuracy, professional communication, and effective use of tool utilization.
• I collected data and provide feedback to the on orders/request they will complete to help improve systems, processes, and trainings.

• In his role is responsible for providing quality customer service to business customers including major, national and government accounts.
• Responsibilities include call handling specific to technical support for advanced products and devices, billing and service-related inquiries, recommendations for purchase decisions and other customer questions and transactions.
• Manage all customer transactions, take accountability and make an effort to resolve all customer calls and perform the following customer service functions including:.
• Sales of devices and accessories.
• Responding to first level inbound customer calls.
• Respond to service and equipment inquiries and requests.
• Apply all necessary troubleshooting steps to resolve, all problems, issues and inquiries, eliminating unnecessary transfers.
• Apply all necessary advanced troubleshooting skills and tools to accurately diagnose and resolve technical issues specific to provisioning, network connectivity and/or device related issues, engaging appropriate functional partners needed through resolution.
• Review all customer accounts and identify opportunities improve revenue and improvement of services.
• Review all customer account information while on calls identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line).
• Educate the customer on the benefits and pricing of recommended products and services and explain how customer will benefit from recommendations.
• Respond to potential disconnect requests by listening to the customer, providing BEST solutions, and offering options.
• Demonstrate personal commitment by adhering to Verizon Code of Business Conduct and guidelines in all areas of work.
• Perform quarterly reviews with multiple levels of leadership, providing key actions and plans for driving improved results.
• Provide peer to peer coaching and feedback on an as needed basis.
• Assist in various special projects on an as needed basis.

• In this position I handle functions from VZW Indirect, Direct, Internet, and Sales Channels.
• This position requires an advanced understanding of all Rep/Sr.
• Rep responsibilities while also handling inbound calls related to internet WFG, DOA, and out of stock replacements.
• The Coordinator successfully provides solutions to ensure the customer's online order is completed.
• This position will be responsible for handling D-35 reconnects.
• I also support Business credit customers (5-99 &
• Other responsibilities include fixing failed activations from the Internet/Telesales and WFM email correspondence with customers related to their internet order.
• The position's emphasis is on the understanding and following operational procedures for the Indirect, Direct, internet, Telesales, and Sales channels while providing consistent and accurate support to these channels.

• In this position I was the support functions from VZW Indirect, Direct, and Internet sales channels.
• The Sr representative position was responsible for handling inbound calls related to activations from consumer and indirect/direct channels.
• Activations support consisted of walking agents and consumers through the process of activating their device, walking them through the ESC IVR, and completing WFG and returns for agents.
• Account maintenance which consists of assisting agents nationally when an account needs updating on a SSN/Fed Tax ID, or contract end date, reserving MTN's in ninety, and updating exceptions for I-Dial requests.
• Other responsibilities included processing internet, MSO, and Iconic portal fall out orders while also handling customer email inquiries related to internet/extranet orders.

• In this position, I work in a fast-paced, intense, results-oriented call center environment.
• My main responsibilities would be to handle heavy inbound and outbound customer calls for accounts that are 30,60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
• This role required the utilization of systems ACSS and CACS for initiating reconnections/suspensions and processing post dated and real time payments.
• I handled 100+ inbound and outbound calls per day I have Knowledge of company systems, including but not limited to: ACCESS and CACS, the ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills, the ability to work with internal/external customers; listening, sharing information and troubleshooting their issues strong interpersonal and communication skills, I am comfortable multi-tasking; using a computer terminal to gather and research information.

• In this position I assisted trainer with coaching of new hires regarding Sprint Nextel process and procedures, wireless systems and products and services.
• Handled escalated and supervisory calls, also assisted supervisors on monitoring calls of new hires, assisted in the hireling process as well of potential new employees.