Jason Branson
United States
Summary
Versatile technology-inclined professional with strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing comprehensive technical support to users and resolving complex technical issues.
Overview
13
13
years of professional experience
Work History
Installation Technician
The Entertainer
Jefferson City
02.2017 - Current
- Installed and configured new equipment and systems according to company standards.
- Streamlined service processes by maintaining accurate documentation of work orders, service records, and inventory levels.
- Improved client relationships through clear communication regarding expectations, project timelines, and potential issues during installations or repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
Delivery / Warehouse / Counter
Butler Supply Inc.
Jefferson City
09.2015 - 02.2017
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Delivered packages to customer doorsteps and business offices.
- Increased client satisfaction by providing excellent customer service.
IT Support Assistant
Cenetra
Columbia
01.2014 - 09.2015
- Provided IT support to office users of desktops, laptops and devices.
- Promoted efficiency among departments with prompt resolution of system issues.
- Established user accounts, granting appropriate permissions based on role requirements within the organization.
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
Custodian
Jefferson City Public Schools
Jefferson City
07.2011 - 01.2014
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
High School Diploma -
Linn R-2 High School
Linn, MOAssociate of Science - Computer Programming
Linn State Technical College
Linn, MO05.2010
Skills
- Troubleshooting Skills
- Installation Planning
- Repair Services
- Diagnostic Testing
- Attention to Detail
- Adaptability
- Specialty Tools
- Desktop Technical Support
- Information Security
Timeline
Installation Technician
The Entertainer
02.2017 - Current
Delivery / Warehouse / Counter
Butler Supply Inc.
09.2015 - 02.2017
IT Support Assistant
Cenetra
01.2014 - 09.2015
Custodian
Jefferson City Public Schools
07.2011 - 01.2014
High School Diploma -
Linn R-2 High School
Associate of Science - Computer Programming
Linn State Technical College
Similar Profiles
Clariewyn CrisostomoClariewyn Crisostomo
Seasonal Sales Assistant at The EntertainerSeasonal Sales Assistant at The Entertainer
Farheen RajabaliFarheen Rajabali
Key Account Manager at the ENTERTAINERKey Account Manager at the ENTERTAINER
Salma KidySalma Kidy
Field supervisor at Entertainer at The EntertainerField supervisor at Entertainer at The Entertainer