Jason Briesch
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Goodwill Of Central And Northern Arizona
11.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lot Attendant
Bell Ford
11.2018 - 11.2019
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Wildland Firefighter
Wolf Mtn
02.2014 - 11.2018
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Enhanced wildfire containment by coordinating and executing strategic fireline construction.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ02.2026
GED -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ09.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Goodwill Of Central And Northern Arizona
11.2018 - 05.2020
Lot Attendant
Bell Ford
11.2018 - 11.2019
Wildland Firefighter
Wolf Mtn
02.2014 - 11.2018
Bachelor of Science - Information Technology
University of Phoenix
GED -
Maricopa Community Colleges - Estrella Mountain Community College