Career advancementWork from home optionCompany CultureStock Options / Equity / Profit Sharing
Summary
Dynamic professional with extensive expertise as district manager at Spring Mobile, driving sales strategy development and enhancing customer engagement.
Overview
26
26
years of professional experience
Work History
Independent Medicare Consultant
Independent Medicare Consultant
Folsom, CA
06.2025 - Current
Guided clients through onboarding and assessed goals to optimize solution utilization.
Analyzed usage patterns to identify risks early, providing tailored support for improved retention.
Strengthened ability to translate data into actionable insights, fostering relationships based on transparency.
Advised customers on complex decisions to enhance understanding and build confidence.
Supervisor
eHealth
06.2020 - 04.2025
Led licensed agents in dynamic digital environment to support customers during critical decision-making.
Resolved escalations with empathy and precision, enhancing customer satisfaction and trust.
Balanced efficiency and quality by prioritizing customer outcomes for improved service experiences.
Collaborated with cross-functional teams, including IT compliance and training, to refine workflows.
District Manager
Spring Mobile AT&T Authorized Retail
Salt Lake City, Utah
04.2000 - 03.2020
Managed daily operations across multiple retail locations to ensure optimal performance.
Developed strategic plans aligning sales growth with operational efficiency initiatives.
Analyzed sales data to identify trends and enhance store performance.
Coached and trained store managers, maximizing productivity and profit growth.
Implemented inventory management processes to streamline stock flow effectively.
Conducted regular store visits to ensure compliance with company policies and regulations.
Collaborated with marketing teams on promotional campaigns and product launches.
Planned budgets based on sales forecasts, monitoring expenses throughout the year.