Jason Bunch
Raleigh,NC
Overview
16
16
years of professional experience
Work History
Regional Support Center Rep III (3.5)
Charter Communications, Spectrum
2018.04 - 2025.02
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks. Key responsibilities included Handling ETD Tickets, Talking to field op leaders directly as well as techs, and customers. Providing data reports based on quota and availability, Routing techs in assigned areas, multi state tech routing at night, pre routing for the next day, enterprise for smb customersMajor achievements: 2020 1st Quarter charter achievement award winnerCSG, Scope, outlook, and other tools used for effect communication with internal team members and external customers
Customer Service Representative
Time Warner Cable/Charter Communications
2015.02 - 2018.04
- Provide customer service for incoming calls from customers in a call center environment
- TV/Video repair, provide troubleshooting
- Provide first level technical support for cable and internet products for residential customers
Customer Service Representative
Merritt Webb Law Firm
2011.12 - 2014.07
- Data entry, follow up on phone messages, electronic filing of documents
- Perform paralegal duties
Customer Service Representative
Xerox-Humana Health Insurance
2013.04 - 2014.06
- Medicare parts A,B,C,D insurance knowledge
- Assist customers with pharmaceutical and medical benefits needs
- Filled mailed prescription requests as well as prior authorizations
- Assisted and educated patients and members on medical and prescription plans
Customer Service Representative/Delivery Driver
Domino’s Pizza
2012.03 - 2013.04
- Deliver customer orders accurately and promptly in 30 minutes or less
- Provide customer service and explained menu options
- Food preparation and order completion
Customer Service Representative
ACS, INC-Humana Healthcare
2009.08 - 2011.01
- Answer telephones and assist customers with pharmaceutical and medical benefits needs
- Filled mailed prescription requests as well as prior authorizations
- Assisted and educated patients and members on medical and prescription plans
Education
Communications
North Carolina Central University
05.2007
High school diploma - undefined
Love Christian Academy
12.2003
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Regional Support Center Rep III (3.5)
Charter Communications, Spectrum
2018.04 - 2025.02
Customer Service Representative
Time Warner Cable/Charter Communications
2015.02 - 2018.04
Customer Service Representative
Xerox-Humana Health Insurance
2013.04 - 2014.06
Customer Service Representative/Delivery Driver
Domino’s Pizza
2012.03 - 2013.04
Customer Service Representative
Merritt Webb Law Firm
2011.12 - 2014.07
Customer Service Representative
ACS, INC-Humana Healthcare
2009.08 - 2011.01
High school diploma - undefined
Love Christian Academy
Communications
North Carolina Central University