Work Type
Full TimeLocation Preference
RemoteHybridLocation: Denver, CO
Open to relocation: Yes
Jason Burch
Denver,CO
Work Preference
Summary
Detail-oriented operations professional with apparel experience in product performance analysis, vendor management, and trend identification. Translates data and supplier insights into actionable business strategies. Manages competing priorities and enhances processes to support cost-effective decisions in fast-paced environments. Aiming to leverage expertise in omnichannel buying and inventory optimization.
Overview
7
7
years of professional experience
Work History
Repair & Warranty Analyst II
Frontier Airlines
Denver, CO
02.2024 - Current
- Analyze warranty claims, repair documentation, supplier responses, and recurring product issues to identify performance trends and recommend corrective actions.
- Review claim patterns and product failures to identify repeat issues, documentation gaps, and opportunities to improve quality and reduce avoidable costs.
- Evaluate supplier and manufacturer responses against contractual requirements, company procedures, cost considerations, and operational priorities.
- Coordinated with internal departments, suppliers, manufacturers, and repair vendors to resolve issues and maintain business continuity.
- Negotiated with suppliers and manufacturers to enhance warranty outcomes, recover eligible costs, and ensure vendor accountability.
- Present findings and recommendations to cross-functional stakeholders, supporting timely decisions on high-value or recurring issues.
- Maintain accurate records, timelines, supporting documentation, and issue histories to support reporting, audit readiness, and business decisions.
- Developed process guidance and training materials to standardize workflows, enhance knowledge transfer, and improve execution quality.
- Manage multiple priorities within established authority limits while escalating complex, high-value, or time-sensitive issues appropriately.
Analyst II
State of Colorado
Denver, Colorado
07.2021 - 01.2024
- Used structured troubleshooting and issue analysis to determine root causes and resolve complex problems while meeting service-level expectations.
- Analyzed high-volume support issues to identify recurring patterns and service-impacting trends, enhancing user experience.
- Collaborated with cross-functional teams to evaluate business impacts, recommend process improvements, and improve operational performance.
- Monitored issue resolution and escalation activity to support service quality, operational reporting, and continuous improvement.
- Communicated complex findings clearly to technical and nontechnical stakeholders while managing competing deadlines.
- Documented product and system issues in a knowledge base, enhancing information accessibility and consistency in responses.
Desk Side Support
Love Saves Apparel
Denver, CO
01.2020 - 06.2021
- Directed technology operations for an apparel organization, aligning business priorities, systems, vendors, and operational support with company needs.
- Managed vendor relationships and negotiated contracts to enhance service delivery and align with business objectives.
- Coordinated cross-functional initiatives with internal users and external suppliers, ensuring timely execution in a dynamic apparel environment.
- Evaluated departmental requirements and business processes to prioritize investments, improve efficiency, and reduce operational risk.
- Facilitated process standardization, resolved issues, and drove operational improvements across the organization.
- Developed and maintained continuity plans, backup systems, and operational procedures to protect business performance.
- Translated business needs into actionable recommendations for leadership and cross-functional partners.
Education
Bachelor of Science - Mechanical Engineering
Metropolitan State University of Denver
Denver, CO07-2012
Skills
- Effective communication
- Data analysis
- Quality improvement
- Warranty analysis
- Warranty analysis
- Claim evaluation
- Problem solving
- Supplier negotiation
- Claims management
Timeline
Repair & Warranty Analyst II
Frontier Airlines
02.2024 - Current
Analyst II
State of Colorado
07.2021 - 01.2024
Desk Side Support
Love Saves Apparel
01.2020 - 06.2021
Bachelor of Science - Mechanical Engineering
Metropolitan State University of Denver