Lisa M. Guilliouma
Canton
Summary
Accomplished professional with extensive experience in customer service and team leadership. Developed a successful private utility company, managing all facets from sales to client relations, while fostering high standards of service and operational efficiency.
Overview
27
27
years of professional experience
Work History
Service/Warranty Repair Order Booker
Progressive Auto Group
Massillon
08.2022 - Current
- Ensured proper booking of warranty work for timely payments from Chrysler and General Motors.
- Booked service repair orders for both warranty and non-warranty coverage, ensuring accurate processing.
- Finalized paperwork and ensured customer satisfaction through effective communication and follow-up.
Owner
ACS Metering LLC
Canton
01.2014 - 07.2022
- Developed a new start-up private utility company.
- Developed business plan outlining annual earnings projections to guide strategic growth.
- Managing all aspects of business, including sales, collections, payments, and customer accounts.
- Managed client services by addressing daily client needs and ensuring satisfaction.
- Processed accounts receivable transactions efficiently to maintain accurate billing records.
- Oversaw field operations to ensure high standards of productivity and quality.
Corporate Trainer/Office Manager/ Recruiter
Incept Corporation
Canton
06.2008 - 03.2011
- Managed all aspects of new hire recruiting and training departments. Including but not limited to inside sales, lead generation, and customer service.
- Interviewed, hired, and tracked all new hire performance.
- Created and managed recruitment advertisements to attract qualified candidates.
- Developed standardized minimum testing requirements for qualified candidates.
- Created outline of proven best hiring practices.
- Analyzed data to identify trends and improve department results.
- Maintained quality in all outsourcing vendors.
- Fostered collaborative team environment through regular meetings and open communication.
- Helped team develop and manage success descriptions based off of the company's SWOT.
Paraprofessional/Volleyball Coach
Perry Local Schools
Massillon
08.1999 - 08.2008
- Inspired players to strive for their individual and team objectives.
- Encouraged self-esteem and confidence in each individual to inspire a positive mindset.
- Developed and implemented custom curriculum and therapies to meet individual needs.
- Assisted with daily lesson plans.
- Supported special needs children in daily activities to foster independence.
Education
Graduated - College Prep Courses
Canton South High School
Canton, OHSkills
- Warranty processing
- Order management
- Documentation accuracy
- Customer service
- Customer satisfaction
- Performance tracking
- Process improvement
- Sales forecasting
- Workflow optimization
- Team collaboration
- Effective communication
- Written communication
- Training and development
- Problem solving
- Time management
- Written communication
References
Personal and Professional References are available upon request.
Timeline
Service/Warranty Repair Order Booker
Progressive Auto Group
08.2022 - Current
Owner
ACS Metering LLC
01.2014 - 07.2022
Corporate Trainer/Office Manager/ Recruiter
Incept Corporation
06.2008 - 03.2011
Paraprofessional/Volleyball Coach
Perry Local Schools
08.1999 - 08.2008
Graduated - College Prep Courses
Canton South High School