Microsoft Word
Jason Burgess
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Bowerlo Corp
06.2022 - 04.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Updated and Maintained Inventory levels for Redemption items by communicating with Vendors on a bi-weekly basis.
- Maintained Arcade cleanliness and function of games.
Go-Kart Track Manager
The Alley Indoor Entertainment
10.2019 - 06.2022
- Increased staff productivity by providing ongoing training, coaching, and performance feedback.
- Developed comprehensive maintenance plans to minimize downtime and extend the lifespan of track assets.
- Enhanced track safety by implementing regular inspections and addressing maintenance issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback accordingly.
- Reduced workplace accidents through enforcement of safety policies, procedures, and regular team training sessions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager on Duty
The Alley Indoor Entertainment
01.2014 - 10.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
No Degree - Computer Engineering
Wichita State University
Wichita, KSNo Degree - Computer Repair And Networking
Butler County Community College
El Dorado, KSSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Employee Development
- Inventory Coordination
- Inventory Management
- Data Entry
- Customer Service
- Staff Training
- Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets, as well as Cost-Revenue tracking for Crane games in Arcade.
- Supervised team of 8-10 staff members.
- Created comprehensive training, accident report, and daily maintenance forms.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offFlexible work hoursHealthcare benefitsPersonal development programsCompany CultureSoftware
Microsoft Excel
Timeline
Operations Supervisor
Bowerlo Corp
06.2022 - 04.2024
Go-Kart Track Manager
The Alley Indoor Entertainment
10.2019 - 06.2022
Manager on Duty
The Alley Indoor Entertainment
01.2014 - 10.2019
No Degree - Computer Engineering
Wichita State University
No Degree - Computer Repair And Networking
Butler County Community College