Jason Carrel
Zion,IL
Summary
Motivated and detail-oriented professional with a passion for success. Seeking an opportunity to use strong organizational skills and leadership abilities to drive team success. Committed to growth, safety, and delivering exceptional experiences. Ready to contribute expertise in operations management, program development, and fostering a positive work environment for excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director Of Aquatics
Great Wolf Lodge
2022.08 - 2024.07
- Oversaw day-to-day operation of 80,000 square foot indoor water park.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training and meetings to share ideas and improve performance.
- Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
- Improved aquatic facility safety by implementing comprehensive risk management strategies and routine inspections.
- Managed budgets, P & L financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Increased revenue by identifying new business opportunities.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Assisted with oversight of day-to-day operations of 414 room hotel.
- Partnered across departments to run smooth, professional events and activities.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
Operations Manager
Six Flags Great America and Hurricane Harbor Chicago
2007.07 - 2022.08
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Ensured labor and operational financial objectives were met on a weekly, monthly, and annual basis
- Established and implemented departmental policies, goals, objectives, or procedures in conjunction with Company objectives
- Resolved Guest issues or concerns to ensure a mutually beneficial resolution
- Oversaw the day-to-day Aquatic Operation of 18-acre water park from 2019 to 2022
- Coordinated training programs including Lifeguard Certification Training, In-Service Training, and Leadership Training
- Experience with: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Salesforce software
Education
Bachelor's Degree - Elementary Education
University Of Wisconsin At Whitewater
Whitewater, WI12.2000
Skills
- Water Safety Instruction
- Instructor Training
- Budget Administration
- Certified Lifeguard
- Accident Prevention
- Guest Relations
- Staff Training
- Scheduling Coordination
- Emergency Response
- AED Operation
Certification
- Ellis and Associates Lifeguard Instructor
- Certified in First Aid, CPR, and AED
- Certified Pool Operator
- Member of the Association of Aquatics Professionals
Awards
Ellis and Associates Platinum Award - 2021
Ellis and Associates Gold Award - 2023
Timeline
Director Of Aquatics
Great Wolf Lodge
2022.08 - 2024.07
Operations Manager
Six Flags Great America and Hurricane Harbor Chicago
2007.07 - 2022.08
Bachelor's Degree - Elementary Education
University Of Wisconsin At Whitewater
- Ellis and Associates Lifeguard Instructor
- Certified in First Aid, CPR, and AED
- Certified Pool Operator
- Member of the Association of Aquatics Professionals
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