Valerie Howe
Spring,TX
Summary
Dynamic Aquatics Director at Southwest Pool Management with a proven track record in program management and staff training. Enhanced emergency response readiness and customer satisfaction through innovative training programs and effective scheduling. Skilled in health code compliance and fostering a motivated team of over 300 employees, ensuring safety and operational excellence. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Aquatics Director
Southwest Pool Management
05.2015 - Current
- Managed daily operations of multiple aquatic facilities to ensure safety and compliance with health regulations.
- Developed and implemented training programs for lifeguards, enhancing response times and emergency readiness.
- Coordinated scheduling and staffing for peak seasons, optimizing resource allocation and service delivery.
- Led initiatives to improve customer satisfaction through feedback collection and program adjustments.
- Lead 300 plus employees.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- liaison between the company and Red Cross to keep certifications correct and up to date
Education
High School Diploma -
Klein High School
Spring, TXSkills
- Program management
- Instructor training
- Water safety instruction
- Certified lifeguard
- Facility operations
- Lifeguard oversight
- Class planning
- Staff training
- Scheduling coordination
- Emergency response
- Health code compliance
- AED operation
- Lifeguard training
- Customer service
- Problem-solving
Timeline
Aquatics Director
Southwest Pool Management
05.2015 - Current
High School Diploma -
Klein High School