Mirela Fountaine
Haverhill,MA
Summary
Proven leader in aquatic program management, adept at developing and overseeing comprehensive swim programs at Merrimack Valley YMCA. Excelled in staff supervision and pool maintenance, enhancing safety and operational efficiency. Demonstrated exceptional organizational and interpersonal skills, achieving significant improvements in customer satisfaction and program participation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Aquatics Director
Merrimack Valley YMCa
09.2018 - Current
- Program Development: Create and implement aquatic programs, including swim lessons, recreational activities, and philanthropic events.
- Staff Management: Recruit, train, and supervise lifeguards, swim instructors, and other staff members. Conduct performance evaluations and provide ongoing training.
- Safety Oversight: Ensure compliance with safety regulations and standards. Conduct regular safety drills and inspections of aquatic facilities.
- Budget Management: Prepare and manage the budget for the aquatics program, including expenses for staff, equipment, and facility maintenance.
- Customer Service: Address concerns and feedback from participants and parents. Ensure a positive experience for all users of the aquatic facilities.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created weekly lifeguard schedule for three pools as well as monthly swim instructor schedule for all staff.
Lifeguard & Swim Instructor
Boys & Girls Club of Greater Salem
10.2017 - 08.2018
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Taught daily swim instruction to students varying in ages and skill levels.
Office Administrative Assistant
Tom Tam Healing Center
05.2013 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Coordinated acupuncture appointments for clients.
- Processed payments for acupuncture clients.
Lifeguard
City Of Haverhill
06.2009 - 08.2013
- Ensured swimmer safety by vigilantly monitoring pond area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
Education
Bachelor of Arts - Sociology
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2013
Skills
- Program Management
- Certified Lifeguard
- Emergency Response
- Customer Service
- Problem-Solving
- Multitasking
- Reliability
- Organizational Skills
- Interpersonal Skills
- Staff Supervision
- Program Development
- Water Safety Instruction
- Pool Maintenance
Certification
- Certified Pool Operator (CPO) – Pool & Hot Tub Alliance.
- First Aid, CPR, and AED, Emergency Oxygen certified
- Swim Angelfish certified
- Y Swim Lessons Instructor
Timeline
Aquatics Director
Merrimack Valley YMCa
09.2018 - Current
Lifeguard & Swim Instructor
Boys & Girls Club of Greater Salem
10.2017 - 08.2018
Office Administrative Assistant
Tom Tam Healing Center
05.2013 - 06.2017
Lifeguard
City Of Haverhill
06.2009 - 08.2013
- Certified Pool Operator (CPO) – Pool & Hot Tub Alliance.
- First Aid, CPR, and AED, Emergency Oxygen certified
- Swim Angelfish certified
- Y Swim Lessons Instructor
Bachelor of Arts - Sociology
University of Massachusetts - Dartmouth
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