Jason Chavez
Irving
Summary
Dedicated customer service professional with expertise in complaint resolution, effective communication, and sales techniques. Proven ability to enhance customer engagement through attentive service and adaptability.
Results-driven customer service representative with a strong focus on relationship management and problem-solving. Skilled in processing transactions and resolving inquiries, committed to enhancing customer satisfaction and driving sales through effective communication.
Dynamic customer service professional known for strong attention to detail and adaptability. Experience in financial services and retail environments, consistently delivering exceptional service and contributing to improved customer engagement.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
PLS Financial Services
Irving
08.2024 - Current
- Assisted customers with inquiries about financial services and products.
- Processed customer transactions efficiently and accurately.
- Resolved customer complaints through effective communication and problem-solving.
Host
Olive Garden
Irving
01.2024 - 09.2024
- Welcomed guests warmly upon arrival and directed to tables.
- Managed reservation system and coordinated seating arrangements efficiently.
- Assisted wait staff by communicating guest needs and special requests promptly.
Sales Associate
American Eagle Outfitters, Inc
Irving
03.2023 - 10.2023
- Assisted customers in finding desired clothing and accessories.
- Managed product displays to ensure visual appeal and organization.
- Maintained knowledge of current promotions and sales to inform customers.
Education
N/A - Electrical Engineering
Dallas College
Dallas, Texas, TX 08.2024 - 01.2026
Uplift Infinity Preparatory
Irving, TXSkills
- Customer relationship management
- Transaction processing
- Product knowledge
- Complaint resolution
- Sales techniques
- Visual merchandising
- Customer engagement
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Adaptability
- Prioritization
- Adaptive team player
- Script adherence
- Cultural awareness
- Decision-making
- Order processing
- Key holder experience
Certification
- TDLR Apprentice Electrician
Timeline
Customer Service Representative
PLS Financial Services
08.2024 - Current
N/A - Electrical Engineering
Dallas College
08.2024 - 01.2026
Host
Olive Garden
01.2024 - 09.2024
Sales Associate
American Eagle Outfitters, Inc
03.2023 - 10.2023
Uplift Infinity Preparatory