Jason Claveran
Oklahoma City,OK
Summary
Reliable employee seeking food server position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well versed in various restaurant atmospheres.
Overview
13
13
years of professional experience
Work History
Lead Server
Hopscotch
06.2020 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
General Manager of Operations
Valdez Farms
01.2020 - 06.2020
- Drove growth while leading operations, strategic vision and long-range planning.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Improved productivity while reducing staffing and operational costs.
- (Unfortunately, we ceased operations amidst COVID-19)
Lead Server, Trainer, Barista
Austin Java
07.2010 - 12.2019
- Lead and assisted in the creating of various cafe menu drinks, hot and cold, as well as seasonal promotions.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Scheduled and taught in cafe classes to increase learning opportunities.
- Recruited and trained new members of guest service team.
- Introduced standardized training for cohesive learning environments.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
Cosmetology - Hairstyling, Colorist
La' James International College
Iowa City, IA12-2008
Skills
- Upselling techniques
- Accurate Money Handling
- Hospitality administration
- Guest relations management
- Party management
- Dining area maintenance
- Bar terminology
- Staff Supervision
- Food Station Setup
Timeline
Lead Server
Hopscotch
06.2020 - Current
General Manager of Operations
Valdez Farms
01.2020 - 06.2020
Lead Server, Trainer, Barista
Austin Java
07.2010 - 12.2019
Cosmetology - Hairstyling, Colorist
La' James International College
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