Jason Cleghorn
Killeen ,Texas
Summary
Dedicated and resilient worker with a proven track record at Samuel Barnaby, enhancing customer engagement through expert negotiation and persuasive techniques. Excelled in roles requiring exceptional customer service, teamwork, and problem-solving skills. Achieved significant improvements in customer satisfaction and sales outcomes by leveraging strong multitasking and time management abilities.
Overview
9
9
years of professional experience
Work History
Delivery Courier
Wishart Green
Jamaica
03.2021 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Assistant Sales Manager
Samuel Barnaby
Darliston
01.2016 - 01.2021
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Strengthened performance by applying excellent program and project leadership skills.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
Sales Associate
Samuel Barnaby
Jamaica
02.2015 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certification - Customer Service Communication & Skills
Training & Skills Development
Savanna La Mar08.2021
High School Diploma - Career And Technical Education
Frome Technical High School
Westmoreland 06.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Stocking and receiving
- Meeting deadlines
- Merchandise display
- Negotiation tactics
- Persuasion techniques
- Fraud detection
- Attention to detail
- Deadline adherence
- Loading and unloading
- Excellent driving skills
- Package handling
- Package pickup and delivery
- Sorting
- Attention to confidentiality
Accomplishments
Display excellent work at establishment and got promoted to team leader then assistant manager.
Timeline
Delivery Courier
Wishart Green
03.2021 - 07.2024
Assistant Sales Manager
Samuel Barnaby
01.2016 - 01.2021
Sales Associate
Samuel Barnaby
02.2015 - 01.2020
Certification - Customer Service Communication & Skills
Training & Skills Development
High School Diploma - Career And Technical Education
Frome Technical High School