Jason Clissold
Lawrence,KS
Summary
Personable and dedicated Sales and Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact personal and company success.
Overview
9
9
years of professional experience
Work History
Server & Bartender
Shadow Glen Golf Club
08.2020 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business..
- Increased team productivity by implementing streamlined processes and effective communication strategies..
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Insurance Adviser
MAXIMUS FEDERAL SERVICE
11.2018 - 02.2020
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Conducted persuasive presentations of insurance products tailored to clients'' needs.
- Maintained high standards of customer service by building relationships with clients.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Maintained a high level of accuracy by conducting thorough reviews of enrollment applications, ensuring compliance with CMS regulations.
- Supported team members in achieving departmental goals by sharing knowledge and expertise on best practices for enrollment processes.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms. Achieved customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales & Service Specialist
MC Sports Awards
01.2018 - 10.2018
- Increased sales revenue by building strong relationships with clients and identifying their needs.
- Improved customer satisfaction by providing timely and effective solutions to problems or concerns.
- Enhanced team performance by training new hires and sharing best practices for successful sales strategies.
- Expanded market reach through cold calling, networking events, and targeted marketing campaigns.
- Streamlined event planning processes by implementing efficient project management strategies.
- Adhered to tight deadlines, prioritizing tasks effectively to meet customer expectations consistently.
- Demonstrated adaptability in handling various types of substrates, accommodating diverse client needs successfully.
- Worked closely with other technicians in a team environment, sharing knowledge and assisting with complex projects as needed.
- Provided exceptional customer service throughout the entire project lifecycle from initial consultation through final delivery, fostering long-term relationships with clients.
Grounds Crew
The Jayhawk Club
08.2017 - 12.2017
- Maintained private country club golf curse by performing routine maintenance tasks, such as mowing, trimming, edging, and landscaping..
- Improved irrigation efficiency with regular system maintenance and repairs.
- Ensured timely completion of projects by managing daily work schedule.
- Preserved facility cleanliness with routine trash removal and litter control efforts.
- Optimized equipment performance with routine maintenance checks and prompt repairs as necessary.
- Streamlined workflow processes by implementing efficient organization methods for tools and supplies storage areas.
Retail Sales Associate
GOODY'S
05.2015 - 08.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
No Degree - Visual And Performing Arts
Fort Scott Community College
Fort Scott, KSNo Degree - Communication
Johnson County Community College
Overland Park, KS05.2026
High School Diploma - General studies
CENTRAL HEIGHTS HIGH SCHOOL
Richmond, KS05.2016
Skills
- Project management abilities
- Proposal Development
- Goals and performance
- Upselling strategies
- Exceptional leader
- Cold-calling
- Sales Strategies
- Effective negotiation
- Cross-selling techniques
- Closing Techniques
Additional Information
- SKILLS & QUALIFICATIONS
- Proficient in Microsoft programs; Word, PowerPoint, Excel, and Outlook
- Proficient in Windows and MAC
- Respectful, Responsible, Confident, Hardworking, and Self-Motivated
- Graduated Central Heights High School with honors.
- Excellent mathematical and problem solving skills
- Excellent leadership and public speaking skills
Timeline
Server & Bartender
Shadow Glen Golf Club
08.2020 - 12.2023
Insurance Adviser
MAXIMUS FEDERAL SERVICE
11.2018 - 02.2020
Sales & Service Specialist
MC Sports Awards
01.2018 - 10.2018
Grounds Crew
The Jayhawk Club
08.2017 - 12.2017
Retail Sales Associate
GOODY'S
05.2015 - 08.2017
No Degree - Visual And Performing Arts
Fort Scott Community College
No Degree - Communication
Johnson County Community College
High School Diploma - General studies
CENTRAL HEIGHTS HIGH SCHOOL
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