Marisa Williams
Shawnee,KS
Summary
Proven track record in hospitality, exemplified at Shadow Glen Golf Club with exceptional customer service and multitasking abilities. Creating strong work ethic and problem-solving skills to enhance guest experiences, achieving high customer satisfaction. Skilled in POS systems and team collaboration, consistently prioritized guest engagement and efficiency.
Overview
4
4
years of professional experience
Work History
Server
Shadow Glen Golf Club
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Family Nanny
Brett Eckinger
05.2022 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Monitored children's use of technology, ensuring healthy balance of screen time and physical activity.
Host
Nick and Jakes
06.2020 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Science - Exercise Science
University of Kansas
Lawrence, KS05.2026
High School Diploma -
Desoto High School
De Soto, KS05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Team Player
- Reliable and Responsible
- Problem-Solving
Accomplishments
- Achieved second degree black belt
- Went to state individually for golf twice
Academic Letter
Received an academic letter all four years of high school. Finished high school with a 3.8 GPA.
Timeline
Server
Shadow Glen Golf Club
09.2022 - Current
Family Nanny
Brett Eckinger
05.2022 - Current
Host
Nick and Jakes
06.2020 - 05.2022
Bachelor of Science - Exercise Science
University of Kansas
High School Diploma -
Desoto High School
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