Jason Coleman
Birmingham
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
Starbucks
Birmingham, AL
07.2024 - Current
- Managed daily operations to ensure efficiency in service delivery and customer satisfaction.
- Oversaw staff training programs to enhance team performance and operational knowledge.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed promotional strategies to drive sales and increase customer engagement.
- Conducted regular performance evaluations to support employee development and retention.
- Streamlined workflow processes to improve service speed during peak hours.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for staff and customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Sales Manager
Chrysler Dodge Jeep Ram
Hoover, AL
03.2023 - 07.2024
- Led sales team to achieve monthly targets through effective coaching and performance management.
- Developed and implemented strategic sales initiatives to enhance customer engagement and satisfaction.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Coordinated promotional events to drive brand awareness and increase dealership foot traffic.
- Trained new sales staff on product knowledge, CRM systems, and best practices for customer interactions.
- Collaborated with finance department to streamline financing options for customers, improving overall sales process efficiency.
- Monitored inventory levels and coordinated with suppliers to ensure optimal stock availability for high-demand vehicles.
General Manager/District Manager
Zaxby's Restaurant
Fultondale, AL
06.2021 - 09.2023
- Directed daily operations to ensure efficient service and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and retention.
- Analyzed sales data to identify trends and optimize menu offerings based on customer preferences.
- Established cost control measures, reducing waste and improving profit margins.
- Collaborated with marketing team to develop promotional strategies, increasing foot traffic and brand awareness.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Fostered a positive work environment through effective communication and employee recognition initiatives.
- Developed standard operating procedures that improved consistency in service delivery across locations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager/District Manager
Zaxby's Restaurant
Montgomery, AL
11.2013 - 06.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Education
BBA - Business Management
Alabama State University
Montgomery, AL05-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Efficient multi-tasker
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Motivation
- Client relations
- Staff motivation
- Labor cost controls
- Customer retention
- Performance improvement
- Strategic planning
- Employee development
- Consistently meet goals
- Performance improvements
- Performance evaluations
Timeline
General Manager
Starbucks
07.2024 - Current
Sales Manager
Chrysler Dodge Jeep Ram
03.2023 - 07.2024
General Manager/District Manager
Zaxby's Restaurant
06.2021 - 09.2023
General Manager/District Manager
Zaxby's Restaurant
11.2013 - 06.2021
BBA - Business Management
Alabama State University