Jason Colon
Orlando,Florida
Summary
Dynamic individual with hands-on experience in Customer Service and Provisioning in Aviation Industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Technical Support Representative
Asurion
02.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Provisioning Agent
Southwest Airlines
01.2014 - 01.2024
- Prepared airplane cabins for flight departures by stocking the aircraft with snacks and drinks, collaborating with crew members to ensure high-quality infight service, and working with ground operation teams to complete tasks by set times
- Stocking provisioning trucks with items from the warehouse
- Worked in the vicinity of and between passenger terminals, aircraft, hangers, jetways, warehouses and air freight facilities both indoor and outdoor.
Customer Support and Service Representative
Southwest Airlines
01.2011 - 01.2014
- Communicated and supported employees and customers by telephone providing information regarding fares, schedules, routes, flights, and space availability for upcoming travel in a high-volume call center.
Collections Manager
Westgate Resorts
01.2006 - 01.2011
- Saved Property Owners from cancellations, collected down payments on pending accounts, trained team how to collect and/or make arrangement for payment on delinquent accounts
- Verify owner financial and personal information
- Managed a team that handled escalated owner issues in a fast-paced high-pressure sales floor.
Education
GED -
Lincoln’s Challenge
Rantoul, IL06.1992
Skills
- Excellent Communication Skills
- High Volume Sales
- Forklift Certification
- Type 40 WPM
- Excellent Leadership, Analytical & Interpersonal Skills
- Safety and Customer Centric Professional
- Servant Leadership
- Problem Solver
Timeline
Technical Support Representative
Asurion
02.2024 - Current
Provisioning Agent
Southwest Airlines
01.2014 - 01.2024
Customer Support and Service Representative
Southwest Airlines
01.2011 - 01.2014
Collections Manager
Westgate Resorts
01.2006 - 01.2011
GED -
Lincoln’s Challenge