Jason Colon
Orlando,Florida
Summary
Dynamic individual with hands-on experience in Customer Service and Provisioning in Aviation Industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Technical Support Representative
Asurion
Orlando, FL
02.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Provisioning Agent
Southwest Airlines
Orlando, FL
01.2014 - 01.2024
- Prepared airplane cabins for flight departures by stocking the aircraft with snacks and drinks, collaborating with crew members to ensure high-quality infight service, and working with ground operation teams to complete tasks by set times
- Stocking provisioning trucks with items from the warehouse
- Worked in the vicinity of and between passenger terminals, aircraft, hangers, jetways, warehouses and air freight facilities both indoor and outdoor.
Customer Support and Service Representative
Southwest Airlines
Chicago, IL
01.2011 - 01.2014
- Communicated and supported employees and customers by telephone providing information regarding fares, schedules, routes, flights, and space availability for upcoming travel in a high-volume call center.
Collections Manager
Westgate Resorts
Orlando, FL
01.2006 - 01.2011
- Saved Property Owners from cancellations, collected down payments on pending accounts, trained team how to collect and/or make arrangement for payment on delinquent accounts
- Verify owner financial and personal information
- Managed a team that handled escalated owner issues in a fast-paced high-pressure sales floor.
Education
GED -
Lincoln’s Challenge
Rantoul, IL06.1992
Skills
- Excellent Communication Skills
- High Volume Sales
- Forklift Certification
- Type 40 WPM
- Excellent Leadership, Analytical & Interpersonal Skills
- Safety and Customer Centric Professional
- Servant Leadership
- Problem Solver
Timeline
Technical Support Representative
Asurion
02.2024 - Current
Provisioning Agent
Southwest Airlines
01.2014 - 01.2024
Customer Support and Service Representative
Southwest Airlines
01.2011 - 01.2014
Collections Manager
Westgate Resorts
01.2006 - 01.2011
GED -
Lincoln’s Challenge