Jason Cooke
New York
Summary
Dynamic professional with a proven track record at Target, excelling in inventory management and process improvement. Fluent in German and French, I leverage effective communication and attention to detail to drive results. Successfully taught ESL, achieving a 89% pass rate for students, showcasing my commitment to excellence and adaptability in diverse environments.
Overview
24
24
years of professional experience
Work History
General Merchandise Expert
Target
Kingston
08.2023 - Current
- Inventory management, process efficiency and improvement. Execution of daily/weekly workload to support business priorities and deliver on sales goals. Completes Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy. Accurately executes all backroom fills, including guest requests, and backstock product from GM categories, efficiently and timely. Completes all backroom daily and weekly audits.
Teacher, English as a Second Language
Morton Middle School
Fall River
03.2023 - 06.2023
- Taught English to eighteen sixth, seventh, and eighth grade students, none of whom have been in the U.S. longer than two years, in an environment encumbered by crowding and frequent delays. Sixteen of the eighteen passed a year end test to move forward to the next level.
Customer Service Intake Agent (UIS2)
Washington State Employment Security Department
06.2021 - 03.2022
- Assisted claimants who are filed or considered filing unemployment insurance claims. Greeted customers by telephone, determining their needs, assisted with claim issues, answered questions, and reopening claims. Collaborated with supervisor, team leads, and teammates on best practices. Investigated and took action on customer calls. Handled complaint calls from claimants and, if necessary, escalated to appropriate level. Applied complex laws and policies, rules, regulations, and procedures applicable to the unemployment insurance program. Detected unemployment insurance issues. Reviewed documents for completeness, accuracy and compliance with laws and regulations. Identified specific issues relative to eligibility and refer to Adjudication for determination. Conducted telephone interviews, researched and reviewed work histories, and verified earnings and hours in order to complete routine and complex claims. Provided lead assistance to a team of 20+ Intake Agents.
Claims Associate
State Farm Mutual Insurance Company
12.2016 - 03.2020
- Responded to phone calls and administrative tasks in a call center environment. Timely and efficient problem solving with regard to automobile property claims while doing business with insureds, claimants, body shops, tow service providers, attorneys, witnesses, and public officials.
Benefits Contracts Specialist
Regence BlueShield of Washington, Seattle office
Seattle
01.2007 - 05.2009
- Drafted and revised legal contract language based on corporate actuarial negotiations with large and small group employers and on compliance with state and federal insurance regulatory protocol. Coordinated with said parties along with brokers, sales representatives, internal digital and print information services, and intra-corporate legal consultants.
Casualty Claims Adjuster
Safety Insurance
Boston
07.2001 - 05.2003
- Managed new automobile accident injury claims review and administration, including investigation, interviews, and recorded statements from multiple contingent parties. Reviewed applicable, up-to-date state and federal law. Frequent negotiations. Deadline-oriented. Handled ongoing claim case load between 200 and 300. Closely scrutinized police reports, witness statements, medical bills, treatment plans, independent medical examinations, lost wages claims, individual claims histories, and attorney requests.
Education
B.A. - English And French
University of Massachusetts
Amherst, MA01.2000
Skills
- German government certified fluency in the German language (B2) Fluent in French (B2) Extensive experience with medical transcription, archival and administrative work Regular usage of: Chicago Manual of Style; MLA Style; Garner’s Dictionary of American Usage; and The Oxford Dictionary of English Idioms Advanced comprehension and fluency in contemporary legal contract language pertinent to the US (federal and MA/WA state) health and auto insurance industries
- Effective communication
- Time management
- Attention to detail
- Process improvement
- Conflict resolution
Languages
French
Professional
German
Professional
Timeline
General Merchandise Expert
Target
08.2023 - Current
Teacher, English as a Second Language
Morton Middle School
03.2023 - 06.2023
Customer Service Intake Agent (UIS2)
Washington State Employment Security Department
06.2021 - 03.2022
Claims Associate
State Farm Mutual Insurance Company
12.2016 - 03.2020
Benefits Contracts Specialist
Regence BlueShield of Washington, Seattle office
01.2007 - 05.2009
Casualty Claims Adjuster
Safety Insurance
07.2001 - 05.2003
B.A. - English And French
University of Massachusetts
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