Jason Cordova
Eagle Pass,TX
Summary
Responsible and Proefficent in (Learning new things). Passionate and motivated, with a drive for excellence
Overview
11
11
years of professional experience
Work History
Corrections Officer
Geo Group Inc
2023.01 - Current
- Community Emergency Response Team program that trains volunteers to respond to disasters in their communities. CERT members can help first responders, provide immediate assistance to victims, and organize volunteers. They can also help with non-emergency projects to improve community safety. CERT training includes disaster preparedness, fire suppression, basic medical operations, and light search and rescue.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Attended regular trainings and maintained appropriate certifications.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Maintained daily logs of shift activity.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Maintained records and logs of man hours, materials and equipment used.
Front End Lead
HEB Grocery Store
2015.10 - 2023.01
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Fast Food Employee
Dairy Queen
2014.02 - 2015.09
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Reduced wait times for customers with prompt order preparation and delivery.
- Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
- Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
Fast Food Crew Member
MacDonalds
2013.09 - 2013.12
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts -
Southwest Texas Junior College
Eagle Pass, TX05.2018
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06.2015
Skills
- Strategic Planning and Organization
- Excellent Problem Solver
- Sound Judgment
- Dedication
- Bilingual
- Critical Thinking
- Active learning
- Time Management
Timeline
Corrections Officer
Geo Group Inc
2023.01 - Current
Front End Lead
HEB Grocery Store
2015.10 - 2023.01
Fast Food Employee
Dairy Queen
2014.02 - 2015.09
Fast Food Crew Member
MacDonalds
2013.09 - 2013.12
Associate of Arts -
Southwest Texas Junior College
High School Diploma -
Eagle Pass High School