Jason Coyle
Wynantskill,NY
Summary
Results-driven Regional Manager with expertise in strategic planning, team leadership, and project management. Proven ability to enhance service delivery and customer satisfaction through effective training and quality control measures. Forward-thinking professional with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.
Overview
14
14
years of professional experience
Work History
Regional Manager
Meerkat pest control
Albany, New York
09.2024 - Current
- Managed regional operations for pest control services across multiple locations.
- Developed strategic plans to enhance service delivery and customer satisfaction.
- Coordinated training programs for staff on pest management techniques and safety protocols.
- Oversaw scheduling and dispatching of technicians for efficient service coverage.
- Implemented quality control measures to ensure adherence to company standards.
- Led team meetings to communicate goals, updates, and best practices effectively.
- Fostered relationships with clients to maintain strong customer loyalty and trust.
- Analyzed market trends to identify growth opportunities in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Created and maintained relationships with key customers in the region.
- Identified new business opportunities through market research and industry trends.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Resolved conflicts between customers and employees within the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Maximized branch revenue by optimizing daily operations.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent to promote performance-oriented culture.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Construction Foreman
Amtrak
Albany, New York
06.2015 - 08.2024
- Supervised daily construction activities to ensure project adherence to safety standards.
- Conducted regular inspections of work sites to maintain quality and compliance with regulations.
- Coordinated with subcontractors for timely completion of assigned tasks and projects.
- Collaborated with project managers to develop effective work schedules and timelines.
- Resolved on-site issues promptly to minimize disruptions in workflow and productivity.
- Performed work safely and effectively in high and precarious places.
- Supervised and coordinated the activities of workers engaged in all phases of construction projects.
- Read and followed blueprints when planning and implementing construction phases.
- Provided leadership by motivating crew members while maintaining a safe working environment.
- Enforced safety rules at all times to reduce workplace hazards for both employees and visitors.
- Maintained records such as daily time sheets, material orders, project costs and contractor information.
- Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
- Organized the storage of supplies, tools and equipment used in the course of construction activities.
- Assigned projects and tasks to employees based on competencies and specialties.
- Monitored the use of resources including personnel, materials, machines, tools and vehicles during project execution.
- Coordinated with other trades on-site for efficient scheduling of materials delivery, labor force and equipment requirements.
- Managed daily work assignments by delegating tasks and monitoring progress.
- Created weekly schedules and daily workflows to support adequate project coverage.
Masonry Specialist crew lead
George Brother increte
Albany, New York
06.2012 - 06.2015
- Installed brick, stone, and concrete blocks with precision and attention to detail.
- Collaborated with team members to ensure project timelines were met efficiently.
- Maintained tools and equipment to ensure proper functioning and safety standards.
- Followed safety protocols while working on construction sites to minimize hazards.
- Participated in team meetings with supervisors or architects in order discuss project timelines, budgets and specifications.
- Communicated effectively with clients to understand project requirements and expectations.
- Researched new products available in the market that could improve efficiency in terms of time, costs or performance.
- Inspected completed work for quality assurance purposes prior to client acceptance.
- Established relationships with suppliers in order to obtain bulk discounts on raw materials used during projects.
- Collaborated with other tradespeople such as carpenters or plasterers during the construction process.
- Supervised daily crew activities and ensured task completion.
Education
High School Diploma -
Columbia
East Greenbush, NY06-2006
Skills
- Strategic planning
- Quality control
- Staff training
- Project management
- Team leadership
- Problem solving
- Effective communication
- Compliance management
- Safety protocol
- Delivery fleet management
- Recordkeeping compliance
- Customer and vendor relations
- Regional planning
- Personnel oversight
- Database management
- Training and coaching
- Contract management
- Project planning
- Employee scheduling
- Sales and marketing strategies
References
References available upon request.
Timeline
Regional Manager
Meerkat pest control
09.2024 - Current
Construction Foreman
Amtrak
06.2015 - 08.2024
Masonry Specialist crew lead
George Brother increte
06.2012 - 06.2015
High School Diploma -
Columbia