Jason Cram
Salisbury,VT
Summary
Accomplished Cable Technician with expertise in cabling layouts and troubleshooting, honed at Xfinity. Demonstrated proficiency in hand tools and customer service, ensuring swift resolution of service issues. Collaborated effectively with teams to enhance workflow efficiency, achieving a 95% customer satisfaction rate. Skilled in technical support and system testing, committed to delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Cable Technician
Xfinity
10.2004 - Current
- Assisted with installation and maintenance of cable systems.
- Learned safety protocols and proper use of tools and equipment.
- Supported troubleshooting efforts for customer service issues.
- Gained familiarity with cable testing and measurement tools.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Participated in training sessions to improve system knowledge.
Education
High School Diploma -
Middlebury Union High School
Middlebury, VT06-1997
Skills
- Cabling layouts
- Hand tool proficiency
- Troubleshooting skills
- Customer service
- Technical support
- Service calls
- Network troubleshooting
- Equipment repairs
- Customer training
- System testing
Timeline
Cable Technician
Xfinity
10.2004 - Current
High School Diploma -
Middlebury Union High School