Open To Work
Jason Cramer
Mogadore,OH
Work Preference
Summary
Customer service manager with a proven track record in enhancing customer satisfaction and resolving issues efficiently. Demonstrated expertise in leading teams to achieve operational excellence and improve service quality. Strong analytical skills utilized to identify areas for improvement and implement effective solutions.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Joe's Auto
Stow, Ohio
02.2022 - Current
- Managed customer inquiries and resolved issues effectively.
- Trained and guided team members on best practices.
- Oversaw daily operations to ensure service quality.
- Implemented customer feedback processes for improvement.
- Coordinated scheduling and staffing for peak times.
- Provided exceptional customer service to ensure customer satisfaction.
Property Manager
King Apartments
Akron, OH
05.2019 - 01.2022
- Managed tenant relations, addressing concerns and facilitating communication.
- Oversaw property maintenance, coordinating repairs and inspections with vendors.
- Developed lease agreements, ensuring compliance with local regulations and policies.
- Evaluated rental applications, performing background checks and credit assessments.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Right Priced Motors Sales & Service
Self Employed
Akron, OH
03.2012 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
Certified Motorcycle Mechanic - Mechanical Engineering
American Motorcycle Institute
Daytona Beach, FL04-1998
Skills
- Customer satisfaction
- Team leadership
- Operation management
- Problem solving
- Time management
- Adaptability to change
- Coordinating service initiatives
- Meticulous attention to detail
Timeline
Customer Service Manager
Joe's Auto
02.2022 - Current
Property Manager
King Apartments
05.2019 - 01.2022
Right Priced Motors Sales & Service
Self Employed
03.2012 - 04.2019
Certified Motorcycle Mechanic - Mechanical Engineering
American Motorcycle Institute