Jessica Plua Barreto
Wilton Manors,FL
Summary
Adept at fostering customer loyalty and exceeding service expectations, I excelled as a Customer Service Cashier at The 3rd Wave Café and Greek Pastries Deli. My expertise in POS system operation and a proven track record in resolving customer complaints with empathy significantly enhanced customer satisfaction. Demonstrated reliability and exceptional interpersonal skills underpin my commitment to excellence in customer service.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Greek Pastries Deli
02.2024 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service Cashier
The 3rd Wave Cafe & Crepe
04.2014 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Psychology -
Union County College
Cranford, NJHigh School Diploma -
Julio Moreno Espinoza
Ecuador05.2002
Skills
- Customer service
- Customer satisfaction
- Reliability
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Product knowledge
- Payment processing
- Cash handling expertise
- POS system operation
- Inventory management
- Retail merchandising
- Stress management
- Check processing
- Customer assistance
- Active listening
- Cooperative attitude
- Customer relations
- Staff development
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Manager
Greek Pastries Deli
02.2024 - 11.2024
Customer Service Cashier
The 3rd Wave Cafe & Crepe
04.2014 - 09.2021
Psychology -
Union County College
High School Diploma -
Julio Moreno Espinoza